IT Service Desk Engineer Apprentice

2 weeks ago

North Duffield, United Kingdom QA Ltd Full time

**Who you’ll be working for**:
Blackspot Networks is a service provider supplying broadband solutions to large corporations, businesses and end users across the UK. Our vision is to provide our customers with excellent solutions to their technology problems, delivering a friendly, efficientand hassle-free service that exceeds their expectations.

**What’s in it for you**:
As a QA apprentice, you’ll gain on-the-job experience, earn a salary and receive all your training at no cost to you. With our career progression pathways, you can take your learning as far as you want - all the way from a Level 3 apprenticeship to a Bacheloror Masters degree, completely debt-free.

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

**You will be responsible for**:

- Reporting directly to the Operations Director
- Leading the configuration and deployment of new hardware (IoT)
- Supporting the team in best practice implementation as well as providing coordination, planning and support to the directors
- Servicing and resolving incidents within our predetermined Service Level Agreements (SLAs)
- Remotely troubleshooting our clients of fixed location and vehicle mobile internet routers through our RMS platform(s)
- Monitoring, fault finding and resolving support queries

**You will need the following skills**:
**Essential**:

- Good communication skills (able to answer phone calls, have personal skills and not afraid of speaking to customers to support the equipment and support the SLA)
- Desire to learn new technologies
- Some knowledge or experience of IT (even if self taught, at home)
- Interest in how things work, inquisitive and problem solver
- Driving licence (as our office is not on a bus route)

**Desirable**:

- Any knowledge of mobile technologies and/or equipment (niche, but nice to have)
- Any knowledge of networking
- Any knowledge of routers

**Entry requirements**:
The entry requirements for this Azure Cloud Support Specialist programme are as follows:

- GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

**Working week**:
37.5 hours per week

**Future prospects**:
Possibility of moving up through the business and continuing full time.

**Important information**:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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