IT Service Desk Team Lead
2 weeks ago
Join one of the UK’s largest electrical wholesalers as we reimagine our technology for the digital age. We’re modernising our legacy systems and building new platforms powered by AWS and AI — and we need creative minds to help us shape the future What You’ll Do: We have a fantastic opportunity for a forward thinking, customer focused, technically minded IT Service Desk Team Lead to join our Service Operation team based in Durham. You’d be joining us at an exciting time where we are actively maturing our processes, introducing new technology and adopting a much more end user focused experience. The IT Service Desk are the face of IT with responsibility for raising, triaging and managing Incident, Service Request and Procurement tickets, as well as providing 1st Line support on a wide range of systems, applications and devices across UK, Ireland, Spain and Netherlands. As an IT Service Desk Team Lead, you will manage a team of Service Desk analysts, oversee daily operations, and ensure customer satisfaction meets the standards required. This role involves handling escalations, providing technical guidance, and improving processes through data analysis and training. The ideal candidate will have a keen eye for identifying areas for automation and use of AI to reduce burden on Service Desk, whilst delivering value back to the end-user community. ... #J-18808-Ljbffr
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IT Service Desk Team Lead
5 hours ago
North East, United Kingdom Citytech Full timeWhat You'll Do: We have a fantastic opportunity for a forward thinking, customer focused, technically minded IT Service Desk Team Lead to join our Service Operation team based in Durham. You’d be joining us at an exciting time where we are actively maturing our processes, introducing new technology and adopting a much more end user focused experience. The...
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North East, United Kingdom CEF - City Electrical Factors - IT Full timeA leading electrical wholesaler in the UK seeks an IT Service Desk Team Lead to manage a team in Durham. You will oversee daily operations, ensure customer satisfaction, and introduce AI-driven improvements to service processes. This role is ideal for candidates who are technically adept and have a strong customer service focus. The company offers a dynamic...
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North East, United Kingdom Citytech Full timeA leading electrical wholesale business is looking for an IT Service Desk Team Lead to join their team in Durham. This role focuses on managing a Service Desk team, ensuring excellent customer service, and leveraging technology for efficiency. Ideal candidates will have strong leadership qualities and a proactive approach to problem-solving. The position...
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IT Service Desk Agent
2 weeks ago
North East, United Kingdom Post Office Ltd Full time**Summary**: **Salary**: Competitive salary and package Grade: 2B Reporting Line: IT Service Desk Team Leader Contract Type: Permanent Location: Chesterfield/Hybrid **What to expect**: Here at the Post Office, we’re steeped in tradition, but we’re going places. As an IT Service Desk Agent you will join us on our journey and undertake a truly valuable...
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Team Lead, Casework
4 minutes ago
North East, United Kingdom UK Civil Service Full timeA leading public service organization in the UK is looking for candidates to fill customer service roles that prioritize high-quality service delivery. You will provide accurate information, manage workloads, and may lead teams if in management positions. Ideal candidates should have strong customer service skills and the ability to handle sensitive...
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Service Desk Operative
2 weeks ago
North London, United Kingdom Synapri Full timeService Desk Operative required for a UK leading digital signage business that installs, manages, and monitors digital screens/billboards. They are looking for a Service Desk Operative to join their team on a permanent basis to be hands on providing first line support, client communication, remote support/repairs. You will be working closely with desk...
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IT Service Desk Manager
4 days ago
East Midlands, United Kingdom Flint Bishop Full timeIT Service Desk Manager Location: Derby, UK Department: IT The IT Service Desk Manager is responsible for the day‑to‑day management and continuous improvement of the firm’s IT Service desk, ensuring the delivery of a high‑quality, customer‑focused support service to all users across the firm. The role includes managing a small team of 1st and 2nd...
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IT Service Desk Manager
1 week ago
East Midlands, United Kingdom Flint Bishop Solicitors Full timeIT Service Desk Manager Department: IT Employment Type: Permanent - Full Time Location: Derby, UK Description The IT Service Desk Manager is responsible for the day-to-day management and continuous improvement of the firm’s IT Service desk, ensuring the delivery of a high-quality, customer-focused support service to all users across the firm. The role...
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Service Desk Team Leader
5 days ago
North Kesteven, England, United Kingdom North Northamptonshire Council Full time £25,000 - £40,000 per yearAbout The RoleNorth Northants Council's Technology, Digital and Data service is looking for customer-focused and enthusiastic individuals to join our dedicated and ambitious IT Service Delivery team. With ambitious aspirations and a desire to be an inspirational local government IT service, we are looking for talented individuals to join us on this...
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Service Desk Manager
6 hours ago
East Midlands, United Kingdom Node4 Full timeTalent Acquisition Specialist at Node4 | Managed Services | Digital | Group Services Become a change maker and join Node4. Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to...