Lead IT Service Desk | AI-Driven, Cloud-Powered Support

2 weeks ago


North East, United Kingdom CEF - City Electrical Factors - IT Full time

A leading electrical wholesaler in the UK seeks an IT Service Desk Team Lead to manage a team in Durham. You will oversee daily operations, ensure customer satisfaction, and introduce AI-driven improvements to service processes. This role is ideal for candidates who are technically adept and have a strong customer service focus. The company offers a dynamic environment focused on modernization and end-user experience.
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