Programme Officer

2 days ago

London, United Kingdom King's College London Full time

Job description

The Institute of Psychiatry, Psychology & Neuroscience’s Education Support Team is looking for a Programme Officer to offer high-quality administrative support to taught programmes within the School of Academic Psychiatry, specifically within the remit of assessments and student records.

The Programme Officer will work as a member of the programme administration team to ensure consistent management and delivery of taught provision through providing high quality administrative support. Providing a professional, supportive, responsive, and personable service supporting processes across assessments, ensuring accurate and timely record management across multiple systems.

Comfortable with working relatively autonomously and flexible to change, this role will suit a motivated individual who is keen to take the next step in their career.

**Benefits**:
The Education Support Team offers a hybrid working policy in which full time staff are expected in the office two full days per week (days flexible) with three days working remotely.

This post will be offered on an indefinite contract.

This is a full-time post

Key responsibilities
- Support all assessment processes in line with university deadlines and regulations and Faculty and external requirements
- Assist in ensuring that quality assurance requirements and, where required, accreditation requirements are met for relevant programmes, and servicing committees as directed by your line manager.
- Work flexibly as part of a team, supporting others in times of high-volume activity, providing cover and supporting the training and development of new staff members
- Take personal accountability for the data quality of student records, ensuring records are accurately maintained in accordance with the agreed retention schedules
- Ensure all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity.
- The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post._

Skills, knowledge, and experience

Essential criteria
- Excellent written and oral communication skills including the ability to draft documents and correspondence
- Excellent organisation and time management skills
- Strong numeracy skills and ability to analyse complex numerical data
- Excellent working knowledge of Microsoft Office packages, particularly Excel, and the ability to work on new systems
- Methodical, detail oriented and flexible in a approach to work, maintaining a high level of accuracy
- Ability to work with a broad range of stakeholders in a professional and assured manner
- Proactive with the ability to work independently as well as delivering within a team
- Comfortable with adapting to change, driving own professional development

Desirable criteria
- Experience in the use of databases and student records systems (such as SITS)
- Prior experience of working in a customer facing environment
- Experience of using virtual learning environments

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