Customer Service
4 days ago
Every day, we're dedicated to saving hospitals throughout the UK and Ireland money on their medical equipment repairs and accessories. We're seeking a meticulous and customer-focused individual to join our team and help us provide our customers with the highest level of service.
**Responsibilities**:
- Communicating with customers about their orders, including any delays or changes in delivery.
- Investigating and resolving customer questions and complaints.
- Maintaining thorough and accurate customer service records.
- Using database systems and technology to deliver great customer care.
- Liaising with company suppliers and couriers to arrange collections and deliveries.
- Working as part of the sales team to drive positive company sales results.
- Checking product availability for customer orders.
- Assisting the finance department with accounting issues.
- Collaborating with the operations team to ensure efficient order fulfillment and delivery.
**Desirable Skills**:
- 2+ years of customer service experience.
- Ability to prioritize and manage workload, work independently and as part of a team, and complete tasks under time pressure.
- Professionalism when interacting with internal and external contacts.
- Proficient computer skills.
- Strong work ethic and service orientation.
- Commitment to professional development.
**Job Types**: Full-time, Permanent
Additional pay:
- Bonus scheme
**Benefits**:
- Casual dress
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
**Experience**:
- Customer Service: 2 years (preferred)
Work Location: In person
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