Customer Service Advisor

1 week ago

Milton Keynes, United Kingdom Parkside Office Professional Full time

**A new bank for established small & medium sized enterprise are looking for x3 customer service advisors based in Milton Keynes on a full time, perm basis. Looking to start ASAP. 8:30am - 5pm. Office based only.**

**Principal Accountabilities**
- To field inbound communications from customers - either over voice, chat or social media - to action their requests, resolve their issues and manage complaints through to resolution.
- You'll be responsible for case management and this may include outbound customer communications, payments and letter writing.
- Some of the key exceptions you'll be dealing with will include KYC, complaints, vulnerable customers, deceased/power of attorney cases and SME customers who might have complex needs.
- To proactively identify areas for process improvement and to seek new and innovative ways to better serve the customer.
- To live and breathe the Bank's values, representing the Bank to customers and speaking to customers in a way that resonates.
- To support other teams as appropriate, where customer communication or engagement is required.

**Experience**
- Strong customer service experience, having worked in customer facing and or telephone service roles.
- Experience in dealing with complex complaints and in taking ownership of customer concerns through to resolution.
- Experience of core processes (e.g. account opening, servicing and closing, payments processing, complaint handling, KYC case referrals, general enquiry management)
- Experience in working with workflow / task management tools
- Knowledge of financial services rules and guidelines
- Excellent oral and written skills as they will be constantly communicating with customers
- Quickly react and adapt to stressful and difficult situations
- Enthusiastic and articulate, whilst being motivated by a need to help people
- A problem solver and can create positive customer outcomes in diverse situations
- Conform to our ethical standards and conduct
- Perform administrative tasks related to the customer interaction
- Deliver outstanding customer service as measured through customer satisfaction KPIs
- Manage and monitor service providers for customer quality
- Drive customer service innovation and continuous improvement of process to deliver better customer outcomes
- Act as an ambassador/advocate for Customer within the Bank
- Adhere to quality control requirements and ensure compliance with policy

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

  • Customer Service Advisor

    6 days ago

    Milton Keynes, United Kingdom EAC Consulting Group Full time

    **On Offer for the Customer Service Advisor** - Annual Salary of £25,000 - Bonus of £3,000 per year - Excellent location in Milton Keynes - Monday to Thursday 8.30am - 5pm **Duties for the Customer Service Advisor** - The Customer Service Advisor role is office based and part of the aftersales team supplying spare parts for the UK. - As Customer Service...

  • Customer Service Advisor

    2 weeks ago

    Milton Keynes, United Kingdom 360 Resourcing Solutions Full time

    **Customer Service Advisor** **Full Time/Permanent - Immedite start** **£27,000 basic + Bonus, OTE £29,700** **Milton Keynes** My client is looking for a **Customer Service Advisor **to join their team based in **Milton Keynes**. Paying a basic salary of **£27,000** with a bonus of up to 10% (£2700, throughout the year) **What you can expect in...

  • Customer Service Advisor

    6 days ago

    Milton Keynes, United Kingdom EAC Consulting Group Full time

    EAC Consulting Group are working alongside a growing creative company based in Milton Keynes. They are looking for a Customer Service Advisor to join their friendly team. **On Offer for the Customer Service Advisor** - Annual Salary of £24,000 - Excellent location in Milton Keynes - Monday to Thursday 9am - 5pm - Early finish Fridays 9am - 4.30pm -...

  • Customer Service Advisor

    2 days ago

    Milton Keynes, United Kingdom Jago Consultants Full time

    Job DescriptionService Advisor Required We are currently working with a main car dealership. Our client prides itself on delivering a consistently high standard of customer care at all time. An opportunity has arisen for experienced Service Advisor to join their current team. As Service Advisor you will ensure the highest standard of courtesy and...

  • Customer Service Advisor

    1 week ago

    Milton Keynes, United Kingdom HAYS Full time

    Job DescriptionCustomer Service Advisor, Milton Keynes Customer Service Advisor Location: Milton Keynes – fully office-based Contract: 12-month temporary Pay: £12.21 per hour initially with potential to earn £14.31 per hour Do you have a passion for delivering outstanding customer service? Are you ready to represent a premium automotive finance brand...

  • Customer Service Advisor

    1 week ago

    Milton Keynes, United Kingdom Parkside Office Professional Full time

    OverviewCustomer Service Advisor / Collections Advisor. MUST HAVE FCA / Financial Services Experience. Location: Milton Keynes (Hybrid Working). Salary: Competitive + Excellent Benefits. Hours: Monday – Friday, 8:30am – 5:30pm (1 in 4 Saturdays, 9am – 1pm).An exciting opportunity has arisen for a Collections Advisor to join a forward-thinking,...

  • Customer Service Advisor

    2 weeks ago

    Milton Keynes, United Kingdom Response Personnel Ltd Full time

    Customer Service Advisor 12-month temporary contract £12.21 per hour Hours of work: Monday - Friday 09.00 - 17.00 (30 minute lunch break) Start Date - 5th January 2026 Fully office based on site. We are recruiting for a Customer Service Advisor to work for our innovative and global client based in Milton Keynes. Job purpose: Customer Service...

  • Customer Service Advisor

    2 hours ago

    Milton Keynes, United Kingdom Osborne Appointments Full time

    **Customer Service Advisor** Do you provide unmatched customer service? Are you an organised individual looking to start a new role? If so then keep on reading! OA are working with a client based in Milton Keynes who are looking for a **Customer Service Advisor**. Our client provides office spaces to their clients and cater so their needs. Benefits for...

  • Customer Service Advisor

    2 days ago

    Milton Keynes, United Kingdom Atlantic Data Ltd Full time

    **Atlantic Data** Founded in 2000 and based in Milton Keynes, Atlantic Data provides IT business solutions to a range of SMEs and large organisations. Together with our development team in India, we’ve become the UK’s largest provider of online criminal background checks (known as DBS checks), providing our clients with pain free and efficient...

  • Customer Service Advisor

    2 weeks ago

    Milton Keynes, United Kingdom Response Personnel Ltd Full time

    **Customer Service Advisor** 12-month Temporary contract £12.00 per hour Hours: Monday to Friday: 08.30 - 17.00 Full time onsite. We are recruiting a Customer Service Advisor to work for our prestigious, innovative client based in Milton Keynes. If you are looking for an opportunity to work for a global brand and provide excellent customer service, we...