Customer Service

Empower, Connect, Evolve, and Inspire - these are the values that drive us and make BMI a company where you can thrive and grow.

Are you passionate about digital innovations? Do you have a proven track record of optimising order management or customer service processes?

BMI UK&I have an exciting permanent opportunity for a Customer Service - Digital Transformation Specialist to join our team in Milton Keynes. Reporting directly to the Head of Customer Services, you will be at the forefront of our digital enhancements, transforming how we manage orders. 

Role Summary
Efficient order management is a key driver of customer satisfaction and process efficiency. BMI is committed to embracing digital innovations to enhance our customer service operations. To drive our digital transformation initiatives within the customer service department, we are seeking a skilled Digital Transformation Specialist.

You will be part of a positive, fast-paced, and collaborative culture where continuous improvement and shared success are part of our DNA.

As the Digital Transformation Specialist, your key responsibilities will be to: 

• Develop and execute project plans for the implementation of digital order processing solutions, ensuring timely delivery and minimal disruption.

• Align with internal stakeholders to build the plans and the implementation roadmap.

• Communicate the transformation journey and target picture within the entire organisation. 

• Map process workflows incorporating changes and roles & responsibilities.

• Collaborate with external partners and vendors to ensure smooth integration of digital solutions into the order management ecosystem.

• Train customers & internal stakeholders on the new technologies and processes ensuring they are proficient in utilising new digital tools and workflows. 

• Monitor the performance of digital order processing systems, addressing any issues promptly and continuously seeking improvements.

• Gather and analyse data related to order processing metrics, identifying trends and opportunities for further enhancement.

• Be the first point of contact for customers and internal stakeholders regarding digital order processing solutions.

• Drive adoption improvements and new initiatives.

• Stay informed about industry trends and emerging technologies related to order processing and digitalisation.

Your key skills and experience will include: 

• Proven track record in process optimisation and digital transformation, specifically within order management or related areas.

• Strong understanding of order processing workflows and the role of digital tools in enhancing operational efficiency.

• Proficiency in utilising digital tools and systems, including order management software and enterprise resource planning (ERP) systems.

• Analytical mindset with the ability to interpret data and make informed decisions.

• Excellent communication skills and ability to collaborate effectively across different teams.

• Project management skills to lead digital transformation projects from inception to completion.

• Strong attention to detail and commitment to maintaining data accuracy.

• Adaptability to changing technologies and a fast-paced work environment.

• Confident communicator and facilitator with a talent for engaging and inspiring others.

• Positive, proactive, and solutions-focused.

• Collaborative and team-spirited – you thrive in a dynamic, people-centric environment.

• Curious and growth-minded – always looking for better ways to support your team and improve the customer experience.

If you do not have all key skills but still feel like you would be a good fit, please still apply and we will consider your application based on merit and experience.

Benefits
We offer a range of benefits that include:

• A competitive base salary

• Substantial bonus 

• 25 days annual leave plus Bank Holidays

• Private medical insurance – dependant on role

• Company matched pension contributions between 4% and 8%

• Income protection and life insurance

• EAP program 

• A host of other benefits such as cycle to work scheme and EV scheme.

About BMI

BMI is a new name backed-up with over 180 years of roofing experience and knowledge. Bringing together some of the industry's most trusted local brands such as Redland & Icopal to become the largest supplier of both flat and pitched roofing and waterproofing solutions throughout Europe.

With over 120 production facilities across Europe, Africa and Asia, and more than 9,800 employees worldwide, we're well positioned to offer an unparalleled level of experience and innovation to our clients.

Our roofing products and systems are designed and manufactured in the UK. We have multiple manufacturing sites and distribution depots across the UK and Ireland with our UK&I Head Office based in Milton Keynes and our industry-leading BMI Academy is based in South Cerney, Gloucestershire. 

Across these sites we offer a wide range of opportunities; from dedicated sales managers and technical experts to skilled operators in our plants, we value every role in the BMI Team and are united in delivering excellence for our customers and becoming the best roofing and waterproofing solutions company in the world.

We are One BMI. We embrace and recognise our differences and unique qualities across all of our people and the value these bring. We inspire, connect and empower our people and seek to proactively engage the communities in which we serve.

We continually focus on creating an inclusive culture where everyone contributes and thrives, where our people feel valued for who they are, have a sense of belonging, and do their best every single day.

We are an equal opportunities employer and believe that everyone should be treated equally, regardless of their religion, beliefs, age, gender, gender reassignment, race, disability, marital or civil partnership status, pregnancy or maternity, sexual orientation or any other protected characteristic.

If you need any help or adjustments for any stage within the recruitment process due to health, disability or any other reason, please let us know by contacting  

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A career with BMI Group is more than just a job. We help you to find work you enjoy, to use your skills, and support you to become the best you can be.

Working together we can achieve great things. Come and join us.