Content Marketing Executive

At M&G our vision is**:to become the best loved and most successful savings and investment business **and we're looking for people who are excited about joining us on our journey. We're digitally transforming and investing heavily in technology and innovation to develop new and improved customer propositions that really raise the bar for our customers.To help us achieve our vision we're looking for exceptional people who live our values and behaviours and who can inspire others; embrace change; deliver results and keep it simple.
**What you can expect from us**:
We are committed to creating an environment where you can be exceptional at all you do. To help us deliver this, we promise to:

- **Challenge Your Limits** by creating a stimulating working environment and providing opportunities for you to be involved in meaningful and challenging work
- **Support Your Aspirations** with a commitment to learning and development that helps you achieve and build your experience with people who want you to succeed
- **Value Your Input **whereby leaders and managers will involve you in key decisions, listen to your thoughts and recognise the important contribution you make
- **Balance Your Life** through a work life partnership that focuses on making this an inclusive, diverse and friendly place to work and offers the flexibility and support that enables everyone to be at their best

**How do we support our employees**:
All M&G plc employees will be supported in the workplace through our M&G Employee Assistance Programme (EAP). If you need counselling, confidential financial or legal advice. The service is available 24 hours a day, 365 days a year and offers access to qualifiedprofessionals who can provide specialist information, advice and support on many issues. It offers a broad range of services, including help with family issues, maintaining work/life balance and mental health support.
**Role Overview**: Content Marketing Executive (7 month FTC)
Our business is under-going significant transformation as we shift from providing a broadly intermediated, product based offering to one that creates market leading, customer led propositions sold through multiple channels with a strong focus on mobile anddigital.
Our vision is to simplify, enable and upgrade our end to end service for existing customers.
The Content team are central to this, ensuring we continue to operate effectively in our chosen areas, while supporting the transition from a print reliant communications function to a more digitally enabled communications team. This supports our strategicgoals of utilising technology to give our customers the appropriate experience, while at the same time delivering against our internal commercial goals.
The Customer Experience & Journey Improvement team exists to inspire, organise and drive our business in the delivery of consistently great outcomes for our customers. This role is key in helping us achieve this.
**The Role**:

- Deliver change to our customer communications through creating new or enhancing existing customer communications - offline and online.
- Deliver the optimal marketing support to achieve the commercial and targeted objectives of marketing projects.
- Deliver support to the Content Management Consultants and Content Management Manager in the delivery of the mandatory kit for all distribution channels and where required on smaller scale projects.
- Deliver operational and process improvements.
- To ensure all activities remain compliant with policy, legislation and risk appetite.
- Support and sometimes lead on change projects, such as product launches and regulatory changes

**Key Responsibilities for this role**:

- To create, maintain and update our suite of customer communications collateral - offline and online
- To work with Consultants on projects - may include attending project calls, managing impacted assets and keeping the Content Manager up to date on delivery.
- To work with relevant SMEs/stakeholders as required to ensure materials are up to date, accurate and compliant
- To work collaboratively with colleagues and take personal accountability to maintain and enhance controls you are responsible for to support improvement of the overall control environment, customers outcomes and a reduction in M&G's operational risk.
- To support the drive to reduce the volume of communications we have, improve the content of what we produce, digitise where we can and reduce our reliance and spend on paper communications
- Understand our Code of Conduct and how it applies to your work. Comply with all relevant policies, including mandatory training
- You can tackle complexity and make things simple for customers and those around you.
- You love to innovate, exploring what matters to customers and creating solutions that make a positive difference.
- You're a team player who can help everyone pull together to achieve shared goals.
- You're willing to take responsibility, creating better outcomes by stepping forward, using your judgement and making things happen.
- You thrive on a challenge, working with intellectual rigour at pace to achieve the highest standards of execution under all conditions.

**Key Knowledge, Skills & Experience**:

- Developing communications materials in a customer centric manner
- Marketing tools and techniques
- Copy writing
- Project Management
- Marketing environments in Financial Services
- Working knowledge of Prudential products, systems and distribution
- Understanding of the Statements of Principle and Code of Practice
- Working knowledge of life and pensions products, markets and competitors
- Working knowledge of financial services regulatory and legislatory framework

Work Level: Colleague
Recruiter Name: Chloe Murphy
We live by four behaviours at M&G and we ask all our employees to:
**Inspire Others** - Su