1st/2nd Line Support

7 days ago

London, United Kingdom Just IT Full time

A well respected and known housing association is looking for an IT Engineer to join their lovely team of IT Professionals
The Access Management Analyst will:

- Support the Access Management Team Lead with the design, documentation and improvements of the Joiner Mover and Leaver (JML) process that embeds continual improvements in service quality.
- Look at prioritising requests and monitoring scheduled Joiners/Movers/Leavers, working closely with HR department.
- Provision and de-provision account access requests for employees and contractors.
- Deliver the BAU Access Management function through the Joiners, Movers and Leavers process in line with established operational processes.
- Provide Active Directory support and troubleshoots AD issues.
- Independently solve issues with mínimal supervision, while escalating more complex issues to appropriate staff
- Work with C&IE to Analyse and resolve authentication, integration, and automation issues.
- Responsible for responding to Access Management related incidents or requests via ITSM Tool or Telephony System in line with KPI's.
- Work as a contact for AM related issues through escalation as part of security incidents.
- Ensure SLAs (service level agreements) are met.
Skills and Experience
- Skills, knowledge & experience of ITIL processes. Ideally hold the ITIL Foundation V3 qualification or higher.
- Excellent interpersonal and communication (written and verbal) skills.
- Ability to explain technical concepts and adjust messaging based on the audience, including non-technical groups.
- Experience of people and stakeholder management.
- Have strong understanding and experience of Active Directory and O365.
- Experience with Azure AD desirable such as Azure Active Directory built-in and custom roles, Privileged Identity Management, Azure Conditional Access Policies.
- Experience in PowerShell scripting and troubleshooting Active Directory issues desirable.
- Strong numerical literacy with the ability to understand and suggest improvements to operation processes.
- Strong organisational skills.
- Analytical and detail-oriented for improving User Life Cycle Management, including automation for provisioning and de-provisioning, and assignment of Role Base Access Controls.
- Previous experience in IT customer-facing role.
- Strong problem-solving skills, with a focus on providing exceptional customer service.
- Ability to work well within a team environment as well as independently.
- Effectively identifies and communicates key issues and concerns.

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