IT Service Operations Director
1 day ago
**IT Service Director**
**£85-110k + bonus + benefits**
**Newcastle-upon-Tyne, North-East**
This is a fantastic opportunity for an experienced IT Service Director to join the journey at this successful technology services business in Newcastle-upon-Tyne. You will be responsible for ensuring the service desk runs smoothly and efficiently by introducingprocesses and procedures, as well as maintaining staff motivation and buy-in. You will also be responsible for the ticketing system and other ITSM tools, as well as being involved in tech strategy and customer-facing work.
This role would suit someone who has overseen technical and service transformations and can take a large team on a journey of change.
**Requirements**:
- Experience in a senior technical leadership role
- Strong people management skills
- Ability to run a large IT service desk
- ITIL experience
- Experience of process change and transformation
- Excellent knowledge of ITSM tools, especially ServiceNow
- Ability to influence and motivate staff
- Strong decision-making skills
- Excellent communication skills
- Love for a challenge
- Honesty and integrity
This is a fantastic opportunity to lead a large, talented team into the next step of the company's development. You will play a key part in defining the technical landscape of the business and its offerings for years to come.
If this sounds like you, please get in touch today
**IT Service Director**
**£85-110k + bonus + benefits**
**Newcastle-upon-Tyne, North-East
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