Customer Services
3 days ago
**Here at Owens we are looking for two new members to join our Pallet network team in our newly established Cardiff Docks depot. This new team will join our already large South Wales presence with 2 other depots working together.** **Job Purpose: To take responsibility and act as the focal point for all customer questions or concerns to ensure timely and accurate answers are provided for the customer. Provide "First Class - Right First Time Customer Service"** **Contract Type**: Permanent **Salary**: £25,000 per annum **Hours**:Mon-Fri, 09:00am - 17:00pm **Benefits**: - Holidays: 20 days per annum + bank holidays - Company Discount Benefits - Company Salary Sacrifice Pension Scheme - Life Assurance Cover **Specific Qualifications/ Job Training** GCSE/NVQ standard. Experience of working at a similar level. **Specific Experience** Warehouse Management System (desirable, training will be provided) Problem solving/logical thinking Working unsupervised, continually managing time and prioritising work to meet tight corporate deadlines. **Specific Skills** Computer skills - Excel Good communication skills, interaction at all levels internal and external. Geographical knowledge Attention to detail Adaptable Team player with a flexible "Can-Do" attitude **Company/Industry Knowledge** Distribution/Logistics/Supply Chain Environment **Specific Key Accountabilities** - ** Be responsible for ensuring customers are kept informed at all times throughout their experience with Owens Road Services.**: - ** Investigate and solve customer issues which may be complex or long-standing issues. Ensure all discrepancies are dealt with and entered onto Warehouse Management System.**: - ** Prioritise and liaise with drivers/warehouse staff to ensure all work has been done and that no deliveries have been missed.**: - ** Keep accurate records of discussions or correspondence with customers ensuring all paperwork in office matches correctly with that in the warehouse.**: - ** Analysing statistics or other data to determine the level of customer services needed.**: - ** Ensure customer invoices are accurately entered into the computer system and invoices issued/sent to customer**: - ** Adhere to customer service procedures, policies and standards for department ensuring all data is accurately entered onto the computer system and up-dated as per procedure.**: - ** Provide help and advice to customers using organisations products or services.**: - ** Produce written information for customers often involving use of computer packages/software.**: - ** Develop feedback or complaints procedure for customers to use.**: - ** Ability to develop on-going, rapport with customers and colleagues and obtain relevant information (and documents) from all parties.**: - ** Ability to build strong professional relationships with customers/colleagues
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Customer Service Representative
5 days ago
Cardiff, United Kingdom Lantern Debt Recovery Services Full time**CUSTOMER SERVICE REPRESENTATIVE - CARDIFF** - **Salary - £21,000.00**: - **Up to 10% bonus**: - **Internal recognition schemes with financial awards**: - **Benefits: Reward Hub - employee discount and well-being scheme, Healthcare Cash plan, work-based pension, Summer and Christmas parties and work social events, overtime opportunities, referral scheme...
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Customer Service Delivery Station Liaison
2 weeks ago
Cardiff, United Kingdom Amazon UK Services Ltd. Full time**What skills and qualifications do you need?** - Experience with Windows Operating Systems and Microsoft Outlook - Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools - Previous experience, or an interest to work, in customer service - Ability to effectively prioritize work time to ensure efficiency - 'A’ Level...
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Customer Service Delivery Station Liaison
2 days ago
Cardiff, United Kingdom Amazon UK Services Ltd. Full time**What skills and qualifications do you need?** - Experience with Windows Operating Systems and Microsoft Outlook - Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools - Previous experience, or an interest to work, in customer service - Ability to effectively prioritize work time to ensure efficiency - ‘A’...
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Customer Service
2 weeks ago
Cardiff, United Kingdom Quinn Consulting Full time**Customer Services - Cardiff** In support of our continued growth, we are pleased to announce that an opening has become available for a Customer Service Advisor (face-to-face) to join our team based in Cardiff. **About our Customer Service Advisor opening**: As our Customer Service Officer, you will play a key role in the way we deliver our customer...
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Customer Service
2 weeks ago
Cardiff, United Kingdom Lenvi Full time**Customer Service Agent** **Hybrid working / Cardiff based** **Excellent benefits** We are Lenvi and we are passionately committed to becoming the go-to credit and analytics platform in our chosen markets, we will achieve this through unwavering focus on our people, product, and clients. We service a range of clients in the UK, Europe and the United...
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Customer Service
2 weeks ago
Cardiff, United Kingdom Huntress Full timeA Multinational Energy Company based in Cardiff is seeking Customer Service Advisor to join their team on a contract basis for 5 months initially. What is the Role? - Gas Technical provides support to Business Energy by ensuring the billing system is operating accurately, updating service provider and networks systems, meter and service upgrades, AMR, in...
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SERVICE ADVISOR ~ CUSTOMER SERVICE
2 weeks ago
Cardiff, United Kingdom Experis UK Full timeService Advisor Location: Cardiff Salary £28,000-£29,500 basic (DOE & accreditation) OTE: Additional £5,000 (CX + service plan bonus) The Role A customer-focused Service Advisor is required to join a busy dealership service department. You'll manage service bookings, communicate clearly with customers, and help drive customer satisfaction and...
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Customer Service Assistant
7 days ago
Cardiff, United Kingdom HireHub Full time**Customer Service Assistant** **Full Time** **Cardiff** In support of our continued growth, we are pleased to announce that an opening has become available for a Customer Service Assistant (face-to-face) to join our team based in Cardiff. **About our Customer Service Assistant opening**: As our Customer Service Assistant, you will play a key role in the...
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Customer Service Assistant
7 days ago
Cardiff, United Kingdom HireHub Full time**Customer Service Assistant** **Full Time** **Cardiff** In support of our continued growth, we are pleased to announce that an opening has become available for a Customer Service Assistant (face-to-face) to join our team based in Cardiff. **About our Customer Service Assistant opening**: As our Customer Service Assistant, you will play a key role in the...
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Customer Service Representative
7 days ago
Cardiff, United Kingdom RC Talent Full time**Customer Service Representative** **Cardiff City Centre | No remote work available** **Immediate Starts Required - Weekly Pay** We're looking to find 2 Customer Service Representatives with a passion for working with people, delivering results and having fun while doing so. We specialise in face-to-face customer service and sales, so you'll be working...
