Current jobs related to Customer Service - Cardiff - Lenvi

  • Team Lead, Casework

    1 week ago

    Cardiff, United Kingdom UK Civil Service Full time

    A government service provider is offering multiple customer service roles in Wales. Candidates should be adaptable to various responsibilities based on business needs and thrive in fast-paced environments. Responsibilities include providing accurate information, prioritizing workloads, and conducting interviews while ensuring high service quality....

  • Customer Service

    2 weeks ago

    Cardiff, United Kingdom Quinn Consulting Full time

    **Customer Services - Cardiff** In support of our continued growth, we are pleased to announce that an opening has become available for a Customer Service Advisor (face-to-face) to join our team based in Cardiff. **About our Customer Service Advisor opening**: As our Customer Service Officer, you will play a key role in the way we deliver our customer...

  • Customer Services

    6 days ago

    Cardiff, United Kingdom Owens Group Full time

    **Here at Owens we are looking for two new members to join our Pallet network team in our newly established Cardiff Docks depot. This new team will join our already large South Wales presence with 2 other depots working together.** **Job Purpose: To take responsibility and act as the focal point for all customer questions or concerns to ensure timely and...

  • Customer Service

    8 hours ago

    Cardiff, United Kingdom Lenvi Full time

    **Customer Service Agent** **Hybrid working / Cardiff based** **Excellent benefits** We are Lenvi and we are passionately committed to becoming the go-to credit and analytics platform in our chosen markets, we will achieve this through unwavering focus on our people, product, and clients. We service a range of clients in the UK, Europe and the United...

  • Caseworker & Team Lead – Customer Care

    1 week ago

    Cardiff, United Kingdom Government Recruitment Service Full time

    A public sector organization in Cardiff is seeking individuals for customer service roles that prioritize customer needs. Responsibilities include providing accurate information, leading a team, and managing performance to achieve targets. Ideal candidates will have strong customer service skills and the ability to analyze data. This role requires working...

  • SERVICE ADVISOR ~ CUSTOMER SERVICE

    2 weeks ago

    Cardiff, United Kingdom Experis UK Full time

    Service Advisor Location: Cardiff Salary £28,000-£29,500 basic (DOE & accreditation) OTE: Additional £5,000 (CX + service plan bonus) The Role A customer-focused Service Advisor is required to join a busy dealership service department. You'll manage service bookings, communicate clearly with customers, and help drive customer satisfaction and...

  • Customer Service

    5 hours ago

    Cardiff, United Kingdom Huntress Full time

    A Multinational Energy Company based in Cardiff office is seeking a Customer Service Advisor to join their team on a contract basis for 7 months. (Extension highly likely) Hybrid working (1 day a week in the office / rest remote) **Duties**: Ensure smart accounts are setup in CS, billing correctly, have correct MOP assigned, data collection recorded and...

  • Customer Service Assistant

    1 week ago

    Cardiff, United Kingdom HireHub Full time

    **Customer Service Assistant** **Full Time** **Cardiff** In support of our continued growth, we are pleased to announce that an opening has become available for a Customer Service Assistant (face-to-face) to join our team based in Cardiff. **About our Customer Service Assistant opening**: As our Customer Service Assistant, you will play a key role in the...

  • Customer Service Assistant

    1 week ago

    Cardiff, United Kingdom HireHub Full time

    **Customer Service Assistant** **Full Time** **Cardiff** In support of our continued growth, we are pleased to announce that an opening has become available for a Customer Service Assistant (face-to-face) to join our team based in Cardiff. **About our Customer Service Assistant opening**: As our Customer Service Assistant, you will play a key role in the...

  • Customer Service Assistant

    6 hours ago

    Cardiff, United Kingdom HireHub Full time

    **Customer Service Assistant -** **Cardiff** In support of our continued growth, we are pleased to announce that an opening has become available for a Customer Service Assistant (face-to-face) to join our team based in Cardiff. **About our Customer Service Assistant opening**: As our Customer Service Assistant, you will play a key role in the way we...

Customer Service

2 weeks ago

Cardiff, United Kingdom Lenvi Full time

**Customer Service Agent**

**Hybrid working / Cardiff based**

**Excellent benefits**

We are Lenvi and we are passionately committed to becoming the go-to credit and analytics platform in our chosen markets, we will achieve this through unwavering focus on our people, product, and clients.

We service a range of clients in the UK, Europe and the United States providing lending platforms and analytics capabilities to both commercial and consumer-focused businesses across a range of asset classes including invoice discounting, retail finance, unsecured lending, SME funding and mortgages.

**Our Values Statement**

We epitomize the values of being bold, insightful, energetic, and curious. Embracing calculated risks, thinking deeply, bringing enthusiasm, and constantly seeking knowledge. These values fuel our innovative spirit, drive our growth, and enable us to make a positive impact on our stakeholders.

**The Role**

The Cardiff centre will run on shift rotation Monday to Friday 8am -8pm, Saturday 9am
- 1pm and will be closed Sundays and Bank Holidays.

**What you will be doing**

You will speak to customers who have queries on their loan. Typically, you will have conversations regarding settlement quotations, payments, amending personal details and managing correspondence. In addition, you will:

- Treat our customers fairly ensuring they have a fair and compliant outcome
- Promote a culture of continuous improvement by identifying opportunities for improvement
- Work within our standard practices & procedures
- Achieve the performance measures set. These will include quality, avoidable complaints, avoidable events & behaviours
- Understand our customers queries and dealing with it in line with HE’s policies and procedures.

**What we are looking for from you**
- Customer service experience
- Contact centre experience
- Able to demonstrate what is needed to provide fantastic customer service experience
- An understanding of the regulators involved in financial services
- Experience in communicating effectively
- Confident in outbound calling to customers
- Confident, flexible, and self-motivated
- Articulate with the ability to interact with people at all levels
- A fast learner with the ability to acquire knowledge swiftly, work with the knowledge and pass it on as necessary
- Able to overcome objections and conflicts, proposing suitable methods of rectification
- Detail orientated with the ability to work methodically
- Able to prioritise tasks and workload to meet tight deadlines in a frequently changing environment
- Able to work proactively under your own initiative
- Adept at solving problems and possess strong analytical skills

**What you will get in return**
- 28 days + 8 bank holidays. Option to buy more days through salary sacrifice.
- A cash payment annually towards flexible benefits, e.g., dental insurance, gym membership, the above extra holiday etc.
- x4 Life Assurance.
- Company sick pay (2 months full pay, 2 months half, following probation).
- Matched pension scheme (e.g., you pay in 6%, EQ pay in 6%), up to 10% each side (20% in total).
- Discounts with major retailers (EQ Wins).
- Maternity or adoption leave of 3 months full pay, with return-to-work bonus / 2 weeks paid paternity leave.

**Our Diversity Statement**

**Job Types**: Full-time, Permanent, Graduate

Pay: £22,880.00-£24,425.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Work from home

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: R14389