Customer Services Officer

2 days ago

St John's Wood, United Kingdom Aster Group Full time

Do you consider yourself to be really organised and able to offer great customer experience? If so we would love you to join our team.

As a Customer Services Officer you will be supporting our customers to ensure they receive a really great service.

This is a varied role and day to day you will be - Receiving and managing customer calls, raising support tickets which enable us to track and resolve customer repair, housing and rent requests
- Investigating and resolving customer complaints
- Providing up to date information, support and advice to customers and colleagues
- Liaising with housing and repairs colleagues to ensure we offer a timely and great quality service
- Providing admin assistance to housing allocations departments

You will come to the role with experience in social housing and planning repairs. You will ideally have worked in a similar team previously and will understand the importance of great customer service. You will be speaking to our customers on a daily basis, so being able to demonstrate empathy whilst obtaining the information you need will be really beneficial to the role.

You’ll be very organised and you’ll be able to adapt to fluctuating workloads. You’ll consider yourself to be a great administrator and you’ll have experience using the Microsoft Suite as well as databases.

You will understand that keeping clear accurate records is really important.

This is a hybrid role and you’ll be mainly based from home. The team do get together so there will be the occasional need to travel to a London office.

In role you will be known as a Service Hub Operative.

**Who We Are**

Central & Cecil Housing Trust provides safe and affordable homes for people over 55 in London. Since 1926, we’ve helped our residents to enjoy vibrant, active and fulfilling lives.

Today, C&C supports people aged over 55 across a portfolio of safe and affordable properties and care homes, in outstanding locations. As a not-for-profit organisation, we re-invest every penny into helping our residents achieve their potential. From partnerships in fitness and the arts, to innovative technology and building inspiring homes, we support vibrant, active, and connected communities. Day to day, we live our values: “to be pioneers, to believe in better, to do what we do from the heart, to invest in each other and to have the courage to act”.

Our Housing and Independent Living teams provide a comprehensive range of housing-related services to more than 75,000 customers.

The team acts as landlord of more than 28,000 homes owned and managed by us and offers a variety of supporting options designed to help elderly and vulnerable customers to continue living their lives independently. Some of the business functions include customer accounts, lettings, customer services & neighbourhood management.

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