Maintenance Inspection Coordinator

**YPP is an incredibly vibrant and rapidly expanding business located in the lively city of Leeds. With an ever-growing property portfolio that stretches across the entire UK, we have successfully provided thousands of students and professionals with their luxury accommodation over the past decade.**

**If you have a strong desire to enhance your skills within a dynamic and diverse team, then YPP is the ideal place for you. In return for your dedication, we offer comprehensive tools and resources to help you develop your talents and progress within the company, all tailored to your unique strengths and interests.**

**We are currently seeking a Maintenance Inspection Coordinator who demonstrates an open, engaging, and warm personality. As a key member of our team, you should have exceptional interpersonal skills and a genuine passion for working in an environment that constantly strives to provide the ultimate resident experience. Effective communication, diligence, and excellent organisational abilities are essential attributes for this role.**

**We have recently introduced a new benefits package that include cycle-to-work schemes, birthday leave, additional leave for house moves, work anniversary vouchers, length of service bonuses, engaging team events, agile working arrangements, and so much more.**

**At YPP, we consistently uphold our core values and ensure that every interaction with our stakeholders reflects our commitment to ACHIEVE: Accountability, Clarity, Honesty, Inclusivity, Excellence, Value, and Empathy.**

**Join us as we continue to make a positive impact and create extraordinary experiences together.**

**Job title: Maintenance Inspection Coordinator**

**Location: Leeds**

**Terms: Full-time Monday - Friday**

**Salary: £23,100 - £24,000**

**The Role**

As our Maintenance Inspection Coordinator, you will be the welcoming face of YPP, serving as the pivotal link between the lettings and maintenance department, and our tenants. Your role is vital in ensuring the smooth daily operations of our business. Working closely with our experienced Lettings, Maintenance and Marketing teams, as well as our dedicated Lettings Consultants and Customer Service Representatives, you will enjoy a collaborative work environment where everyone plays a crucial part in our success.

**Daily duties include**:

- Daily contact with residents;
- Assisting customers with their enquiries face to face or over the phone, in relation to maintenance issues or visit to their property;
- Setting up required tenant documents;
- Taking payments;
- Using our company software to store tenant details, manage calendars, etc.
- Managing keys & their locations in our locked boxes and arranging for keys to be cut/fobs to be reset required;
- Conducting end of tenancy and mid-term inspections;
- Providing improvement feedback to managers throughout the company;
- Reporting to management;
- Any other administrative tasks; and
- Working to set targets.

**Essential requirements**:

- Minimum GCSE grades C or above in maths and English or equivalent.
- Good working knowledge of Excel, Word and PowerPoint.
- Full clean driving licence.
- Previous customer service experience.

**Desirable Requirements**:

- Multilingual abilities
- Previous reception and administrative experience is highly valued

**Job Types**: Full-time, Permanent

**Salary**: £23,100.00-£24,000.00 per year

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: Maintenance Inspection Coordinator