Customer Services Operative

1 week ago

Newcastle upon Tyne, United Kingdom Gas Direct Ltd Full time

**Position**:Customer Services Operative

**Department**:Customer Services

**Term of Employment**: Temp to Perm opportunity (Minimum 6 months) Full Time

**Hours**:37.5 hrs. per week, Monday to Friday between the hours of 8.00am-5.00pm

**Salary**: £12.36 per hour

**Reporting to**: Customer Services Team Leader / Manager

**About Us**:
Gas Direct (formerly Dixons Gas) have been supplying Northeast Businesses with cylinder gases for over forty years and in this time have grown from a small family run company to one of the largest independently run cylinder gas suppliers in the UK and now continues to thrive as a subsidiary for Air Products PLC but with a stand-alone business identity and development plan backed up with robust financial strength.

We have an excellent reputation within the industry which has been achieved by remaining true to our core values:

- An excellent customer experience is our primary aim.
- Quality is a given at a good price for the customer.
- Always provide the best value solution for our customers.
- Our employees are our main asset.

**Role Description**:
**Role Responsibilities**:

- Maintaining and updating customer account master data, or engaging the Customer Master Data team when changes cannot be made locally.
- Taking card payments via telephone.
- Logging customer disputes and resolving them where possible or engaging with other teams as required to ensure resolution.
- Providing other support within the Sales Administration team as required to ensure customer expectations are met.
- To operate safely within the work environment using BSP to maintain safety standards and look for improvements.
- A strong telephone manner
- Good communication skills
- Attention to detail
- Calm, respectful and professional in sometimes challenging situations
- Brings a positive and can-do attitude to the team.

**Essential Experience / Skills**:

- Computer literate
- Ability to complete set admin tasks
- Reliable / Flexible to change
- Able to organize and prioritize workload in a busy office
- Provide full admin support to your team members

**Preferred Experience / Skills**:

- Excellent communication skills
- Previous SAP experience
- Good knowledge of general administration work

**Interview Process**:
**Job Types**: Full-time, Temporary contract, Fixed term contract, Temp to perm
Contract length: 6-12 months

Pay: From £12.36 per hour

Expected hours: 37.5 per week

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Loyalty bonus
- Yearly bonus

**Experience**:

- Customer service: 1 year (required)
- Administration: 1 year (required)
- SAP: 1 year (preferred)

Work Location: In person

  • Customer Service Officer

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Co-operative Bank plc Full time

    Customer Service Officer Location: Newcastle Upon Tyne Contract: Permanent Hours: Full time – 28 hours per week 8.30am-4pm Monday, Tuesday, Thursday & Friday. 8.45am-12.15 every other Saturday Salary: £23,000 pro rata Want to change the world? Choose a career that makes a difference At The Co-operative Bank we’re proud to be different. We’re proud of...

  • Customer Service Officer

    4 days ago

    Newcastle upon Tyne, United Kingdom The Co-operative Bank plc Full time

    OverviewCustomer Service OfficerLocation: Newcastle Upon TyneContract: PermanentHours: Full time – 28 hours per week 8.30am-4pm Monday, Tuesday, Thursday & Friday. 8.45am-12.15 every other SaturdaySalary: £23,000 pro rataWant to change the world? Choose a career that makes a difference.At The Co-operative Bank we’re proud to be different. We’re proud...

  • Waste Recycling and Facilities Operative

    1 week ago

    Newcastle upon Tyne, United Kingdom Total Recycling Services Ltd. ( Customer Site ) Full time

    **Job Summary** On site operative required for a company based in Fawdon, Newcastle Upon Tyne (NE3) This is for a role on a rotating shift pattern ( week/week) Week 1/3 - 06:00 to 14:30 Week 2/4 - 13:30 to 22:00 Operative - must have FLT licence (counterbalance)/ experience. Warehousing experience preferable. Duties will include all general tasks...

  • Customer Service Operator

    6 days ago

    Newcastle upon Tyne, United Kingdom The Collect Group Full time

    The Collect Group is looking for an enthusiastic, resilient, reliable person to join the Customer Service team. Working as part of a team, you will be responsible for all aspects of Customer Service including onboarding, offering support with parcel tracking, dealing with claims and returns, and objection handling. Tasks will be allocated on a rota basis...

  • Customer Service Advisor

    2 weeks ago

    Newcastle upon Tyne, United Kingdom M Group Services Full time

    **About The Role**: **A bit about the role** The Customer Service Advisor will provide excellent service to customers, Morrison Data Services colleagues & employees of Energy Suppliers via both inbound and outbound telephone calls **Key Responsibilities for this role** - First point of contact for customers, colleagues & Suppliers, providing support to...

  • Customer Service Manager Operations

    6 days ago

    Newcastle Upon Tyne, United Kingdom Nexus Full time

    Nexus is looking for a highly motivated and competent Operations Manager - Customer Services to lead and inspire our teams, to deliver a first-class service for all customers and stakeholders who use Nexus’ bus stations and the Shields Ferry service. You will be responsible for the delivery of safe, punctual and excellent customer service experience on the...

  • Customer Service Advisor

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Morrison Data Services Full time

    **About The Role**: **A bit about the role** Based in our Newcastle upon Tyne office, the Customer Service Advisor will provide excellent service to customers, Morrison Data Services colleagues & employees of Energy Suppliers via both inbound and outbound telephone calls **Key Responsibilities for this role** - First point of contact for customers,...

  • Customer Service Advisor

    1 week ago

    Newcastle upon Tyne, United Kingdom Morrison Data Services Full time

    **About The Role**: **A bit about the role** The Customer Service Advisor will provide excellent service to customers, Morrison Data Services colleagues & employees of Energy Suppliers via both inbound and outbound telephone calls **Key Responsibilities for this role** - First point of contact for customers, colleagues & Suppliers, providing support to...

  • Customer Service Operator

    4 days ago

    Newcastle Upon Tyne, United Kingdom Brook Street Full time

    Job purpose: Customer and Contact Centre Services (CCS) is a shared service for the NHS Business Services Authority. The Contact Centre handles customer enquiries across a variety of media methods with advisors multi skilled and able to handle multiple workstreams. The post holder will work as part of a team to provide excellent customer service to both...

  • Customer Onboarding Operator

    2 days ago

    Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **C**USTOMER ONBOARDING OPERATOR** Quorum Business Park, Longbenton, Newcastle, NE12 8BU **Full-time -** 37.5 hours per week, permanent **Salary**: £21,000 - £23,000 per annum + performance based bonus **Working hours**:Monday - Friday 9am-5:30pm **Holidays**: 21 days plus bank holidays increases to 23 days plus bank holidays after 1 years’...