Senior UX Designer

**Who we are**

We’re a digital CX agency, collaborating with healthcare and pharmaceutical organisations around the world to create digital experiences that are truly aligned to audience needs. Our services fall under three core pillars; strategy, research and design. In joining Graphite, you’ll become part of a creative, diverse and rapidly growing team that is making a measurable difference to people’s health and wellbeing through creating exceptional digital experiences.

We’re headquartered in Brighton, with our teams working remotely across the UK.

**The Role**

You will be responsible for leading design on one of our key healthcare accounts. You will be in constant interaction with other departments and clients. Your work will be outcome-focused, user-centred and data-informed. You will share your work early and often, seeking feedback from across the board and taking part in design reviews. You will be part of a talented team of Designers, Researchers, Account Managers and Project Managers.

You will be responsible for presenting your work to high-level client stakeholders and making them see the positive impact of your design strategy. You will facilitate and lead various UX and Strategy workshops. You will also be planning your work, creating compiling visions for our clients, and estimating full features. This is a very collaborative team and you will be working with them closely on a daily basis.

Your Manager will help you achieve your goals and enable you to create your best work. You will have regular 1-2-1 sessions and a training budget to make sure you get the best out of your time at Graphite.

**Your responsibilities**
- Create, iterate, communicate and own a design strategy that is anchored in user and business needs.
- Maintaining and growing our client relationship within this key account.
- Communicating your approach and ROI of your work to clients, involving key stakeholders along the way to make them feel engaged.
- Communicating and improving our design process (Design direction, strategy, research, UX, Ops, workshops, etc...)
- Facilitating and planning workshops (Strategy, Innovation and UX).
- Working with our UX researcher and UI designer to refine the final product.
- Working with our Project Manager to maintain and communicate the product roadmap and resourcing needs.
- Line manage one designer (1-2-1, goal settings and personal development)

**Skills Required**:

- 2+ years leading design strategy for an app.
- Strong understanding of UX, product strategy and research.
- You are able to recognise and act on pain points and opportunities within customer journeys to fulfil user and business needs.
- You have facilitated multiple workshops and are comfortable adapting the framework to the business needs.
- You're able to zoom in and out, handling short-term and long-term design projects simultaneously.
- You have a good understanding of key design methodologies (Design Thinking, Design sprints, Atomic Design, UX, etc )
- You have worked in an Agile environment.
- You have experience presenting your work to clients and leading client meetings.
- Sketch experience is a must. Although you will be focusing on strategy and UX, your team will need support with some UI design tasks and prototyping.
- Desirable but not essential: Experience managing multidisciplinary teams (UX designers, UI designers, Researchers)
- Desirable but not essential: You have worked within regulated sectors such as Healthcare, Banking or Insurance.
- Desirable but not essential: You have worked with software such as Abstract and Invision.

**Benefits**

Read our employee experience introduction to see all our benefits; including:

- Private health insurance with high standards of cover
- Comprehensive private dental plan
- Enhanced maternity and paternity leave
- Personal development time and annual training budget
- Monthly social meet-ups and events
- 25 days holiday, increasing after 2 years
- Opportunities to give back with dedicated time for community engagement and charitable initiatives to suit your interests — young talent; diversity and inclusion; environment and sustainability; wellness
- Free employee assistance support for personal challenges, whether legal, financial or medical
- Cycle to work and electric vehicle car lease schemes
- Pension scheme with employer contributions

**Salary**

£42,000 to £55,000 a year (Depending on experience)

**Applying**

**We are only able to accept applicants with the right to work in the UK.**

At Graphite we are committed to building a truly inclusive and diverse workplace where there are equal opportunities for everyone regardless of sex, race, religion, ethnic or national origin, disability, age, sexual orientation, gender identity or any other basis as protected by applicable law.