Junior UX Designer

**Job Title**: Junior UX Designer (Part-Time, 14 hours/week)

**Company**: Eequ Ltd

**Location**: Brighton (Hybrid - must be Brighton-based)

**Hours**: 14 hours per week, typically spread across 4 days (3.5 hours/day) but open minded.

**About Eequ**

Eequ is a much loved marketplace and booking platform focused on community-driven activities such as clubs, classes, and courses held in person. Our platform enables people to book enriching in-person classes, clubs, courses and training and helps small businesses to automate and reduce their admin.

We are a close-knit, passionate team dedicated to making the user experience seamless for both sides of our marketplace.

**Role Overview**

We’re offering a unique opportunity for a part-time Junior or Apprentice UX Designer to join our team. This role is ideal for a university student or someone looking to transition into digital UX from a related field like customer support or another area of design.

Working under our Senior Designer, you’ll play a key role in refining Eequ's user experience through close observation of user interactions, participation in customer support, sales and onboarding processes to make our interfaces as intuitive, self-serving and self-explanatory as possible.

**Startup Learning Environment**

At Eequ, you’ll find a dynamic environment filled with real-world learning opportunities. Unlike traditional corporate settings, where training may be more structured, we expect our Junior UX Designer to come in with the fundamental skills and confidence to sketch UX wireframes and ideate on feature improvements and UX flows.

You’ll need to be comfortable taking initiative, whether it’s taking customer support calls to understand user needs firsthand or independently researching ways to refine your design skills. You’ll need to be a self-starter, driven by curiosity and a commitment to create modern, fluid user experiences.

You’ll be naturally techy, always aware of nice products and software, always investigating new apps and websites, spotting every new button, slider, menu and flow. You’ll be working in a startup ecosystem where your work will quickly be visible on our live product.

We’ll provide you with as much responsibility as you can handle, encouraging you to develop your talent through hands-on experience.

**Key Responsibilities**
- Take a key role in customer support in order to observe and interact with users and gather insights from customer support moments to improve UX.
- Log and analyse customer interactions to address pain points, aiming to create an experience that requires no support.
- Participate in sales and onboarding calls in order to develop automated flows and prompts to reduce manual support and increase conversions..
- Use design tools like Figma and online project management tools to organise, communicate, and implement your ideas.
- Collaborate with the senior designer and contribute to projects and features that are developed with true empathy for the user.

**About You**
- **Confident and Articulate**: Able to communicate effectively and openly with team members and users alike. Confident to be part of the front line support and sales team in order to architect a more automated system in the future.
- **Observant and Organised**: Detail-oriented and proactive in spotting improvement opportunities.
- **Skilled in Design and Project Management Tools**: Familiarity with Figma is essential; experience with other digital tools is a bonus.

**Who Should Apply**

This role is perfect for you if:

- You’re currently studying and looking to gain hands-on experience in UX.
- You’re transitioning from another design area and keen to move into digital UX.
- You have experience in customer support and are self-taught in design, looking to shift career paths.

**Application Process**

**Location Requirements**

**How to Apply**

**Job Type**: Part-time

Expected hours: No more than 14 per week

Additional pay:

- Bonus scheme

**Benefits**:

- Casual dress
- Employee mentoring programme
- Flexitime
- Free parking
- On-site parking
- Transport links
- Work from home

Schedule:

- Day shift
- Monday to Friday
- Night shift
- No weekends
- Weekend availability

Work Location: Hybrid remote in Brighton BN2 6WH