Solutions Architect

The Solutions Architect will be the bridge between business and technology, and will be the primary point of contact managing technical relationships with OSP clients. You will provide personalized, proactive support and guidance, and will have the ability to articulate technical solutions and how they can solve client problems to all audiences, including non-technical. **This role would suit a mid level SA who has a strong stakeholder focus.**

Critically to be successful you will have experience working as a Solutions Architect within a retail organization. The successful Solutions Architect will have experience in working with geographically separated teams.

Extensive travel to clients will be involved in this role in line with government restrictions.

**Accountabilities**
- Technical support help on level 2 (or above) - direct support. Ensure the prompt and proper resolution of any technical challenges on the clients end.
- Help to integrate new features or products into client systems.
- Educate client on how to use product or answer difficult questions around integration design.
- Pre Sales Support - Demonstrating the technical elements of OSP to prospective partners
- Co Own the Partner solution design to ensure that the partner achieves the best implementation and use of the OSP
- Help partners resolve day-to-day challenges by delivering innovative and scalable solutions.
- Advocate new product features and assist clients in the adoption of new products via upgrades and migrations to help them build long-term success.
- Provide documentation and technical guidance to ensure the technical success of clients' integrations.
- Improve product offerings by providing client feedback on features to Ocado product managers and engineers. Work with client on any inputs they have for technical roadmap.
- Perform implementation reviews, and analyze and optimize client's product mix to ensure their success.

**Skills, Experience & Qualifications**
- Technical Background (Engineering or Computer Science preferable)
- Demonstrable creative problem-solving approach and strong analytical skills, combined with a strong sense of ownership and proactive can-do attitude.
- Data analysis and good data-driven decision-making skills.
- Basic understanding of retail operations to support the partners ability to get the best out of the OSP
- Ability to work well in a cross-functional team environment.
- Excellent communication skills.
- Experience in technologies: Public Cloud/AWS, REST web services, API development, systems integration.
- BA/BS degree in a technical field or equivalent practical experience.
- Track record and experience as a Solutions Architect within SaaS environment.
- Excellent project management skills and attention to detail, with a track record of handling multiple customers and streams of work.
- Hands-on experience in retail technologies and systems.
- Hands on experience within a retail setting.

**Benefits include...**
- Pension
- Life Assurance
- Private Medical Insurance
- 25 days holiday, increasing to 27 with 5 years' service
- Employee Assistance Program
- International Travel at our expense
- Free Shares

**Our values: we're in it together, we are proud of what we do, we can be even better...**
**... ** Ocado is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, religion, age, disability, veteran's status, or any other classification as required by applicable law.

**Location**
View location here

**About Ocado Group**
When our journey started, we were all about changing the way people shop for groceries. 20 years later, we're developing our own ground breaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world
Transforming an industry also means transforming the way we do business. As we continually develop new technologies and customer propositions, we're looking for the Everyday Pioneers to lead us into the next stage of our evolution: enhancing our capabilities, inspiring our teams and developing new ways of working.
Changing the way the world shops, for good.