Funeral Operations Lead

**What will you be doing?**:
**Caring for families is at the heart of what we do.**

In this role you’ll lead and manage the daily requirements of allocated care centres.

You’ll help lead teams, monitor budgets and compare the data gained from previous years. This will help enable you to ensure improvement whilst continually delivering exemplary standards of care by our highly motivated and engaged teams.

As Funeral Operations Lead, you'll be implementing and delivering the wider Funeral business plan with focus on delivering an industry leading funeral service as well as profitable market share growth.

**Client and colleague care will be at the core of your role.**

This is a varied role which includes responsibility for standards, fire, security, and health & Safety requirements, as well as ensuring vehicles and equipment are maintained and colleagues trained in correct use.

We strive to meet client expectations which includes the preparation and care of the deceased as well as facilitating chapel visits and ensuring all paperwork associated with care for the deceased is completed fully and accurately.

You’ll help manage stock holding and order of coffins and sundry items as well as supporting the Funeral Cluster Manager with reasonable requests to ensure standards of care for deceased are maintained throughout the area, and to conduct funerals if required.

**How will I know if I am right for this role?**:
**Working with our funeral teams is an extraordinary opportunity for extraordinary people.**

We are looking for someone who has demonstrable awareness of the Funeral industry as well as awareness and experience of Leadership and Manager responsibility.

You’ll be motivating teams and engaging with our colleagues and therefore strong communication skills are essential.

**You will need to hold a full driving licence**

**What is in it for me?**

In addition to our competitive salaries, our colleagues also benefit from:

- Fantastic colleague discount
- including a discount of up to 20% on our products.
- Retail discounts
- our hub offers colleagues access to hundreds of exclusive retail discounts, savings on days out and holiday discounts.
- Holiday buy
- colleagues can buy up to a week extra of annual leave each year
- Colleague recognition
- we celebrate our colleague’s achievements both personally and professionally
- Enhanced family friendly policies
- to help you feel fully supported during any significant life events.
- Colleague Dividend
- We pay a share of our profits to eligible colleagues as a thank you for their contribution to our success.
- Paid time for volunteering
- we encourage our colleagues to spend three days per year taking part in volunteering, fully paid for by us.
- Give as you earn
- helping you support charities which mean something to you.
- Healthcare Cashplan
- your wellbeing is important, so you’ve got the opportunity to contribute into a voluntary plan that helps pay towards a range of healthcare expenses.
- Company Pension
- you can access a company pension scheme with us as well as access to Pension wellbeing information.
- Life Assurance
- after an initial qualifying period, you’ll get free life assurance cover, that pays your nominated beneficiary if you die while you’re working for us.
- Personalised learning and development
- with easy access to a wide range of training programmes
- We’ve got you - our new colleague wellbeing campaign, making wellbeing benefits and resources accessible and relevant to the role that you do.
- iTrent Financial Wellbeing (Wagestream)
- offers something for all our colleagues, whether you want to track your finances, save some money, or access up to 50% of your earned pay flexibly in a way that suits you.
- Workflex
- all of our flexible working options in one place, including our 4 day working week / 9 day fortnight and hybrid working options.

To find out more about all of these plus many more reasons to join us at Central Co-op, please visit Rewards and benefits - Central Coop (careers.coop)

**Who are we?**:
We’re Central Co-op, a Member-owned and Member-led co-operative Society.

And with us, you’re not just a colleague, you’re a Member. You’ll own a share of the business.