Team Leader

Rangeford Villages provides a new approach to retirement living. We provide accommodation to anyone aged 60+, in a welcoming community and an enviable location in the lively and picturesque village of Pickering, with its independent shops and historic attraction at the gateway to the North York Moors.

Our villages is modern and spacious, with a cheerful atmosphere that enables residents to live as independently as they desire in their own homes.

Mickle Hill currently has 90 apartments 78 bungalows and currently has 150 residents.

The Team Leader will support the Village Manager, ensuring the smooth-running of the service, whilst delivering friendly and efficient services to residents. The Team Leader will have support in the management of all areas within the care team, including rotas, performance management, care planning, health and safety and business development.

The Team Leader will be key in ensuring that employees are correctly supervised, trained and motivated, and adhere to H&S guidance and company policies at all times. Financial reporting is a key component of this role.

**Duties and responsibilities**
- Be responsible for ensuring staff rotas are in place in a timely and effective manner. Ensuring that sufficient cover is in place so that the service can run safely.
- Supporting the Registered Manager / Village Manager within the recruitment process as required to ensure that this process is carried out safely and effectively.
- Providing personal care and other support to residents when the service requires it. E.g. in the case of staffing shortages when appropriate cover cannot be found.
- Working with the Registered Manager / Village Manager to monitor P&L reports and ensure that the service is running is a cost efficient way.
- To actively take part in Care Management Meetings, Care Board Meetings and other Team Meetings.
- To support the Registered Care Manager / Village Manager in business development plans.
- Work with Colleagues and Residents on updating care plans electronically
- At each shift ensure staff complete all necessary paperwork to an acceptable standard.
- To support residents to access healthcare professionals e.g. General Practitioners, Occupational Therapists, District Nurses.
- To support and encourage residents to access the community and work towards improving their quality of life. Work with other departments within the business to support Wellness Plans
- To complete audits relating to the service and support with completing improvements plans to ensure compliance in line with CQC and HSE requirements.
- Assisting the Registered Care Manager / Village Manager to ensure all employees follow company policies and standards as set by the Executive Team.
- Ensure the quality and reputation of the department is maintained and that all staff are trained to deliver the services safely and to the high standards expected of them
- First line complaint handling, resolution and tracking per the ARCO code and CQC requirements and escalate to Manager where appropriate
- Ensure all policies and procedures are adhered to in line with Company standards
- Mentoring and support of Care Assistants and Wellbeing Workers
- To complete any training and development relevant to the role.

**Experience**

Must have at least 2 years previous care experience within a domiciliary care, care home or extra care environment.

Would ideally have at minimum of 2 years experience in a managerial/supervisory/Co-ordinator/Team Leader role.

**Qualifications**

Ideally the role holder will hold minimum of a Level 3 qualification within Health & Social Care (diploma, NVQ or equivalent). The role holder should be willing to complete the Level 5 Diploma.

**Required Skills**:
Excellent standard of spoken and written English

Computer literacy - Excel/Word/outlook/Booking systems/POS etc.

Excellent people-management skills

Ability to work as part of a team and work collaboratively

Attention to detail

Problem-solving

Organised and thorough

Encourage high standards throughout the team

**Person Specification**

Professional manner

Friendly, sociable and welcoming

Calm, patient and polite

Helpful and willing to go the extra mile

Reliable

Resident focused

**Working conditions**

This position will involve working standard hours but may also involve evening and weekends too depending on circumstances. Flexibility is key. On Call duties are required.

**Job Types**: Full-time, Permanent

**Salary**: Up to £25,000.00 per year

**Benefits**:

- Company pension
- Discounted or free food
- On-site parking

Schedule:

- Day shift
- Weekend availability

Ability to commute/relocate:

- Pickering: reliably commute or plan to relocate before starting work (required)

Work Location: One location