Er Advisor

6 days ago

Birmingham, United Kingdom Mitie Full time

**You will be joining a team of talented and professional employee relations specialists. Our purpose is to support our Managers to make Mitie a great place to work. We advise and coach Managers in handling and concluding ER cases, upholding fair and just policies in-line with legislation and best practice whilst balancing risk and commerciality to deliver the best results for our business.**

**We support continuous development including those who wish to continue or begin their CIPD studies, within the apprenticeship levy framework.**

**This is a hybrid role normally 1 day per week in the office, (Bristol or Birmingham)**

**What to expect**
- Responsible for managing a case load of various complex ER issues using your knowledge in ER and employment law
- Managing multiple complex ER cases using and updating the case management system effectively, from receipt of a case through to its conclusion
- You will deliver a quality service remotely, by given our customers across the UK and Europe a positive and supporting experience as possible by being professional, approachable and empathetic
- You will have exposure to a wide variety of contracts across many sectors, in both the public and private sectors
- You will be part of a wider customer service focussed HR Shared Service, our People Support function
- You will act as an advocate for the People Support team, Mitie's central HR function
- You will have the opportunity to collaborate with experts including Legal the management of Early Conciliation and ET claims and Occupational Health teams
- Conduct ER policy and process reviews and make recommendations for improvement. and driving the implementation of improved services, policies, and procedures.
- Build relationships with the wider HR team and escalate significant concerns in their business areas.
- Collaborate with Senior Stakeholders including HR Business Partners, Employee Relations Managers and Head of ER for referral of high risk ER cases.

**What we are looking for**
- Employee Relations knowledge and experience is essential.
- CIPD qualified desirable but not essential.
- Shared service centre experience preferable.
- Proficient IT skills including MS Word, MS Excel and MS PowerPoint.
- An understanding of HR systems would be an advantage.
- Up to date working knowledge of current employment law.
- HR advisory experience, with a good working knowledge of theory and best practice.
- Experience or working in a unionised environment preferable.Strong understanding and respect for confidentiality.

**Competencies**
- Curious thinker - has an inquisitive mind, researches and asks questions.
- Strong customer service focus, with excellent written and oral communication skills.
- Well organised, with ability to work to tight deadlines and excellent attention to detail.
- Ability to work well in a team and to work on own initiative.
- Coaching & influencing - uses different approaches and influencing techniques supported by logic, facts and key benefits.
- Demonstrates resilience - maintains effective work behaviour in the face of setbacks or pressure. Remains calm, stable and in control of themselves.
- Action orientated - demonstrates a readiness to make decisions, take the initiative and originate action.
- Self-Development. Actively seeks out learning opportunities and feedback on performance.

**Benefits**
- Flexible working
- Pension Scheme
- Life Assurance
- Money-Saving Discounts
- Employee Assistance Programme
- Virtual GP
- Cycle to Work Scheme
- Employee Shares Scheme
- Salary Finance option

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