Customer Service Team Lead

3 days ago

Nottingham, United Kingdom Yu Energy Full time

**Reports to**: Customer Experience and Complaints Manager
**Location**:Nottingham Head Office
**Working hours**:Monday to Friday, 37.5 hours a week

Based in Nottingham, we are seeking an experienced customer service professional to lead our Nottingham Customer Care department.

This role requires somebody to have an in-depth understanding of Billing and technical aspects of the Energy industry. Our company is growing at a rapid pace so it’s an exciting opportunity to join an organisation which can offer a long-term future career.

Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.

**What We Need from Yü**
Here’s a taste of what you’ll be doing:

- Provide an environment to inspire achievement and development within team and individuals
- Encourage a growth-mindset environment
- Motivate, coach, train and develop staff in accordance with company values and procedures
- Ensure internal and external business relationships are maintained and developed to achieve optimum delivery and efficiency
- Investigate and resolve all escalated business and customer queries/complaints
- Always represent Yu Energy Values and Habits
- Directly manage all team personnel to ensure flawless operation of all aspects of day to day performance and delivery within the team and that of the business
- Ensure all key processes within the Customer Care Team are performed accurately and efficiently.
- Ensure system development keeps pace with business requirements
- Regularly review department processes for efficiency improvements and ensure documentation is continually updated
- Attend meetings and contribute to company strategy and policy making as required
- Co-ordinate activities and information between departments, working in a collaborative manner cross functionally within the business
- Carry out other reasonable duties as determined by management

**About Yü**
If you have what it takes, you could be just what we’re looking for
- Sharp - Effective decision-making skills to manage technical workload and a thorough understanding of Operations energy processes
- Experienced - you’ve worked in a supervisory role managing a diverse team and in the energy or water industry (desirable)
- Great communicator - you have first-rate communication and interpersonal skills at all levels
- Ambitious - you don’t just want another job, you want a career opportunity
- Analytical - naturally curious, immaculate attention to detail and a high degree
of computer literacy included Excel, Word and Power Point
- Motivated - you have a “can do” attitude and love to see success
- Team player - you enjoy working closely with a motivated team to help them develop
- Flexible - you’re a strong team player who can adapt as the role and business develops

**Yü Come First**
We have a wide range of benefits for our employees including:

- 24 days annual leave + bank holidays
- Annual leave purchase
- Learning and development opportunities
- Employee perks and support
- Recognition and reward
- Day off on your birthday
- Plus many more

**Job Types**: Full-time, Permanent

**Salary**: Up to £30,000.00 per year

**Benefits**:

- Company events
- Company pension
- Referral programme
- Sick pay
- Wellness programme

Schedule:

- Monday to Friday
- No weekends

Work Location: One location

Reference ID: CSTLNOTTM22

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