Patient Service Specialist

24 hours ago

Otley, United Kingdom Target Dental Group Full time

**Who we are**:
We are not just another dental group and this is not just another job. We pride ourselves on delivering excellent customer service to our patients, alongside creating a positive workplace culture and environment for our people to work in.

Our team members actively say this is a great place to work You could be one of them, supporting our team effort to deliver 5* customer service to our patients.

**The Role**:
The Patient Service Team will streamline our customer service delivery, providing a centralised hub for handling all patient telephone and digital communication ultimately enhancing efficiency, consistency, and overall customer satisfaction.

**Your Skills & Experience**:

- Exceptional customer service skills with a passion for delivering 5* customer service
- A great communicator who truly listens and seeks to understand
- Ability to quickly build rapport with patients
- A positive outlook with a helpful, can-do attitude
- Proficient computer skills and familiarity working with systems such as R4+ & CRM platforms
- 100% committed to the success of the team and the organisation

**Why join us? We have some brilliant benefits and perks, including**:

- Starting salary of £25,896 per annum
- 30 days including bank holidays plus your birthday off
- Brand new state of the art contemporary office environment
- A positive company culture that is centred around teamwork and patient care
- Access to mental health support and mental health first aiders
- Regular check-in meetings with your line manager
- Lots of learning, development & CPD support including access to our online academy platform
- Welcoming, supportive and committed leadership team
- Employee referral program - get rewarded for referring other excellent people
- As a thank you for all your hard work you will receive an Easter and Christmas gift each year
- Recognition of your achievements with the opportunity to be awarded Team Member of the Quarter
- Discounted gym membership to support your wellbeing
- We cover the cost of your DBS check and provide you with your uniform

If you would like to discuss the role in more detail, please get in touch with our Operations Director, Jonathan Campbell on 07869 167509

**Job Types**: Full-time, Part-time, Permanent

**Benefits**:

- Additional leave
- Employee discount
- Gym membership
- Referral programme

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus

**Experience**:

- Customer Service: 2 years (preferred)

Work Location: In person

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