Patient Growth

2 weeks ago

Otley LS HD, United Kingdom Target Dental Group Full time £28,392 - £40,000 per year

Who we are:

We are not just another dental group and this is not just another job. We pride ourselves on delivering excellent customer service to our patients, alongside creating a positive workplace culture and environment for our people to work in.

Our team members actively say this is a great place to work You could be one of them, supporting our team effort to deliver 5* customer service to our patients.

The Role:

Reporting to the Growth & Marketing Manager, our Patient Growth Coordinators play a vital role in supporting business growth by delivering outstanding 5-star service.

You will build strong rapport with patients, drawing on your in-depth product knowledge to answer questions, provide reassurance, and highlight the benefits of our treatments and services. By nurturing trust and understanding, you'll confidently convert telephone and digital enquiries into bookings while enjoying the rewards of an uncapped commission structure.

The working hours are:

Full Time over 4.5 days per week between 8am - 7pm on Mondays and 8am - 6pm Tuesday to Friday

Your Skills & Experience:

  • Proven success in a customer service, sales and/or lead management role
  • A strong work ethic and determination to meet targets with 100% commitment to the team success
  • Experience in providing exceptional customer service and building rapport
  • Passion for delivering 5* customer service and confidence in engaging with people
  • Excellent computer skills and experience of working with CRM platforms

Why join us? We have some brilliant benefits and perks, including:

  • Starting salary of £28,392 per annum + bonus
  • 22 days holiday + bank holidays
  • Brand new state-of-the-art contemporary office environment
  • Welcoming, supportive, and committed leaders
  • Your birthday off – paid
  • Summer & Christmas Team Social Events
  • Gift at easter for you to enjoy
  • Voucher at Christmas for you to get something special
  • Rewards for referring others into the organisation
  • Access to mental health first aiders
  • Regular check-in meetings with your line manager
  • Development & progression opportunities with a structured personal development plan
  • Positive culture that is centred around team and excellent customer service
  • Team Member of the quarter awards
  • Discounted gym membership to support your wellbeing
  • Access to Blue Light Card and discounts
  • DBS check fee covered
  • Contemporary uniform provided

If you would like to discuss the role in more detail, please contact Joanna Firth, Growth & Marketing Manager on

Job Types: Full-time, Permanent

Pay: £28,392.00 per year

Benefits:

  • Additional leave
  • Employee discount
  • Gym membership
  • Referral programme

Experience:

  • Customer Service: 2 years (preferred)

Work Location: In person

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