Hire Controller

2 weeks ago

Widnes, United Kingdom CES Power Full time

You will assist in the smooth and efficient day to day running a busy Hire Desk function within one of our most successful depots, including the managing of orders, along with planning transport delivery and collections. The Hire Controller will provide a stand out customer service to both internal and external customers and is a key role within the team.

You areas of influence are to:

- Ensure that customer service standards are maintained to a high standard by providing prompt, professional and courteous support during every interaction
- Manage and respond to hire enquiries promptly and efficiently, ensuring that customer needs are accurately assessed and addressed
- Actively promote products and services by up selling initiatives maximising revenue opportunities
- Communicate sales leads to the Area Sales or Depot Manager, and ensure that accurate quotations are issued to customers upon request
- Ensure that we offer an efficient and cost-effective delivery/collection service through the day-to-day management of transport
- Monitor the accuracy of all orders inputted into the systems, ensuring that details are correct and complete to minimize errors and ensure accurate processing
- Ensure procedure manual compliance including audit compliance
- Consistently meet or exceed depot KPIs by driving efficiency, and ensuring alignment with Company goals
- To liaise and communicate effectively with all levels of staff, ensuring clear, consistent and timely information
- To create, input, maintain and archive electronic files
- Represent the Company by embodying and promoting the Company’s values and behaviours.

This is an exciting and engaging role and a great stepping stone into developing your career with us.

To be successful we need you to be:

- a great, effective communicator with internal and external customers
- have an eye for detail with strong organisational skills
- adaptable and resilient to an ever changing events and industrial environment
- self-motivated (of course) and can show time management capability
- proficient PC skills

Desirable, but not essential, is as you would expect, namely a willingness to learn and:

- Knowledge of Power Generation rental market.
- Knowledge of Hire Desk Function
- Transport Management

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