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Sales/customer Experience Officer
2 weeks ago
**Sales/Customer Experience Officer |Full Time | Hybrid working | Circa £24,000 FTE**
Our client is a reward management consultancy that is committed to making lives better at work. They are a leading source of UK salary data and provide the expertise, insights and tools to help HR professionals manage their pay and reward practices.
To succeed in this role, you will have some previous sales/customer service experience and be confident talking to people over the phone. You will have strong social and community values and be accustomed to a busy working environment.
**Are you the right person for the job?**
- Strong customer service background - friendly, polite and personable
- Excellent communication skills, especially an exceptional telephone manner
- The ability to communicate with people at all levels both internally and externally
- Sound knowledge of salary survey products and processes and good general knowledge of the company services
- Good knowledge of Microsoft Office products
- Organised and methodical, with an eye for detail
- Able to work as part of a team but also unsupervised for long periods of time, in a busy and time-sensitive environment
**What will your role as a Sales/Customer Experience Officer look like?**
- Act as the customer experience champion for the benchmarking services
- Identify opportunities to sell and upsell products to both new and existing customers
- Identify and contact current/potential customers to foster participation in both existing and new (including bespoke) surveys in specific sectors, maintain customer access to the online pay portal.
- Manage survey diaries including timely customer data submissions as well as report production by the data services team; to ensure that survey reports are produced on time, with the most up-to-date data and the greatest sample populations
- Act as the primary contact in some sectors of the customer base, and secondary contact in other sectors
- Undertake the administrative duties to support the smooth running of the Sales function
- Represent the company as one of two first points of contact for customer enquiries, answering primary questions about services and passing issues/leads onto the appropriate team member for resolution
- Contact existing customers in specific sectors, at their renewal date to confirm their re-subscription to products
- Contact customers to obtain satisfaction feedback, collate responses and raise service issues with the Data Services Manager, in order to support the continual raising of customer service standards
- Update the Manager with project progress in terms of delivery leads and update weekly key metrics reports and sales plan to track monthly project delivery
- Maintain up to date, signed annual agreements for benchmarking customers
- Provide cover for administrative duties
- Provide cover for and help to the Office Manager, for example chasing overdue invoices with customers, arranging for maintenance services, answering incoming telephone calls, and receiving visitors
- Spell and grammar check customer reports, produced by the rest of the team, before distribution to customers
**What can you expect in return?**
- 25 days annual leave per annum with an extra day off on your birthday
- A salary sacrifice pension scheme (matched up to 5%)
- A basic Simply Health Cash Plan and eligibility to participate in the company bonus scheme
**What’s next? It’s easy Click “APPLY” now We can’t wait to hear from you
