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Guest Experience Assistant

2 weeks ago

Preston, United Kingdom Ribby Hall Village Full time

**Five Star Holiday Village seeks friendly and enthusiastic Guest Experience Assistants to join a busy customer focused contact centre team.**

We have a fantastic opportunity available for highly motivated individuals, with a passion for customer service, to join our Reservations Team as **Guest Experience Assistant**.  Previous experience in a contact centre environment is desirable.

**Interested in**:
**The successful Guest Experience Assistants will be required to**:

- Take a high volume of inbound enquiries for all areas across the Village, and follow through to secure bookings for all aspects of our guest’s stay
- Confidently pass on their knowledge of the Village, its facilities and accommodation to our guests, ensuring each and every guest has a 5* experience
- Share your knowledge and passion for spa treatments to maximize our guest’s spa experience and guide guests in booking the perfect treatment for them
- Analyse customer needs and recommend appropriate products and services
- Have an awareness of the department’s sales figures
- Maintain accurate and detailed records
- Support the Reception Team, when required, to ensure a smooth guest experience at our Holiday Guest Reception

**Our perfect match will possess the following essential attributes**:

- Excellent communication and people skills
- Exceptional telephone manner
- Excellent PC skills - all Microsoft office packages
- Flexibility, determination, enthusiasm and the ability to work well under pressure
- Ability to work on their own initiative within a work environment
- Ability to operate within a team environment
- Excellent personal presentation
- Previous experience in a contact center environment is preferred but not essential as full training will be provided

**Availability**:
We currently have various **full and part time **positions available offering up to 40 hours over a maximum 5 days.

Shift patterns include weekends, mid-week, early mornings and evenings. The ability to cover afternoon, evening and weekend shifts is an essential requirement for the position.

The department is open 7 days a week, 365 days a year, shift times vary. Operating hours are Monday and Friday 8am-8pm, Tuesday to Thursday 8am - 6.45pm, Saturday 8am-5pm and Sunday 9am - 5pm.

**Salary**:
We are proud to offer competitive hourly rates in excess of the National Minimum Wage.

**Employee Benefits**:
Our dedicated employees benefit from a comprehensive package of rewards and benefits*, including:

- Complimentary Health Club Membership (following a qualifying period) and discounted Membership for partners
- Complimentary Annual Health Check
- Free annual Aqua Thermal Journey
- Four Health Club family day passes per year for friends and family
- 35% discount at all Ribby Hall Village eateries
- 35% discount off The Spa’s Aqua Thermal Journey, Treatments and Hotel stays
- Staff Card Loyalty Points
- Preferential rates for self-catering accommodation
- 10% discount on Ribby Hall Village Nursery costs
- Access to a variety of health and wellbeing schemes, including Medicash membership
- Personal uniform
- Automatic enrolment pension scheme
- Cycle to Work scheme
- Employee long service rewards
- Reward and recognition scheme
- Employee Referral Programme
- Annual Employee Celebration
- Based in over 130 acres of beautiful countryside

**Job Types**: Full-time, Part-time, Permanent

**Benefits**:

- Cycle to work scheme
- Employee discount
- Gym membership
- Health & wellbeing programme
- On-site parking
- Referral programme

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person