Helpdesk Agent Ref:31157

2 weeks ago

Reading, United Kingdom Thames Water Full time

**Developer Services Helpdesk**
**Who are we?**
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.?
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.
**What you’ll be doing**:
We’re a fast-paced, friendly and knowledgeable team, who take inbound calls from our varied customer base (which includes large and small developers, builders, and architects as well as homeowners doing home improvement or renovation works) to offer them adviceon our various services.
**What you should bring to the role**:

- The ability to be comfortable in a fast-paced environment - you’ll take anywhere between 30-40 calls a day
- Attention to detail and the ability to work accurately under pressure
- A flexible nature that’s open to change
- Computer literate
- The ability to absorb knowledge and pick up new skills quickly
- Good telephone manner
- Happy being in a role where you’re on the telephone the majority of your day
- :Previous call centre/inbound call taking experience
- An efficient typing speed
- This role will be a Permanent position,office hours will be Monday to Friday 8am to 4pm or 9am to 5pm.

**What’s in it for you?**
You will be based in our Head Office in Reading, this is a Permanent position working Monday to Friday 8am to 4pm or 9am to 5pm with a competitive salary.
Our customer service centre is a fun, fast paced environment where no two days will be the same. You will be working with like-minded people who really want to make a difference to our customers. We are committed to giving you great training and will make sureyou are confident in helping customers.
Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you moneyand support your wellbeing.
Thames Water is a dynamic,?rewarding?and diverse place to work, with opportunities around every corner.If you join our team, you’ll enjoy a fulfilling career, flexible working?arrangements?a wider benefits scheme including our benefits hub, which is packedfull of offers and information to save you money and support your wellbeing.
We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader employer.?
Find out more about?working at Thames Water.
We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customerson the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.

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