Product Owner Ref:31330

**Who are we?**
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes,keeping taps flowing and toilets flushing.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.
**What you’ll be doing**
We’re looking for a **Product Owner** (assisted service), to help Thames Water achieve its ambition as the leading digital-first company with a driving focus on improving Customer Experience. Working within the Customer Product Ownership functionthis role is responsible for delivering on required change, with a focus on assisted customer service channels and the customer service agent experience. (Smart agent desktop, IVR, knowledge management)
As **Product Owner,** you will be responsible for the deliverables of Thames’ retail-assisted service transformation activities for the Customer. They will own the prioritisation of their focus product roadmap; the delivery is done in partnershipwith Digital colleagues in cross-functional agile teams.
The **Product Owner** acts as the key conduit to the business and the development teams; translating the customer and organisation’s needs into tangible valuable outcomes to create assisted service products that will transform the business.
You will recognise internal and external customer needs and opportunities, and work in their delivery team to turn ideas into reality. Our **Product Owners** love technology and understands how it can solve problems for real users.
**Product Owners** will develop excellent relationships with all areas of Thames Water and be equally comfortable interacting with end users of the product and senior stakeholders. You will work transparently and be able to explain their prioritisationdecisions in a way that makes sense to the stakeholders and protects the team
**What you should bring to the role**:

- Agile methodology expertise and experience in working across several products when required
- Strong analysis skills to enable the capture and breakdown of well-formed requirements and priorities.
- Ability to articulate and present roadmaps, progress, issues, and risks to stakeholders.
- Experience in working cross-functionally in teams of strategic, design, and technical experts
- Critical thinking skills to enable the articulation of requirements, trade-offs, and priorities.
- AWS implementation experience in large complex environments will be an added advantage
- Self-starter with a curious mindset and ability to get things done at pace

**What’s in it for you?**
The role is varied, giving you the opportunity to take responsibility and ownership, to think outside the box, and to have thoughts and ideas used to create and improve processes. This is a great opportunity to contribute to making improvements - our team thriveon being challenged and ensuring that we deliver the best outcomes for our customers and our business.
We’re proud of the positive ways of working we’ve adopted during the pandemic, creating a more flexible and dynamic environment so all our colleagues can thrive**.** For our office-based roles, we’re moving to a hybrid approach with various optionsacross working from home, office, and our sites.
Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with length of service, and a wider benefits schemeincluding our benefits hub, which is packed full of offers and information to save you moneyand support your wellbeing**.**
Thames Water is a dynamic, rewarding, and diverse workplace, with opportunities around every corner.If you join our team, you’ll enjoy a fulfilling career, flexible working arrangements, and a wider benefits scheme including our benefits hub, which is packedfull of offers and information to save you money and support your wellbeing.
We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader employer.
Find out more about working at Thames Water
We deliver life's essential service so our customers, communities, and the environment can thrive. This means, when a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support ourcustomers on the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues, and a earn bit of extra money along the way.