Product Owner

**Who are we?**

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.

At Thames Water, every one of our actions, big and small, matters every day.

Water is essential to life, so our business is always open.

Thames Water are looking for a** Product Owner** (assisted service), to help Thames Water achieve its ambition as the leading digital-first company with a driving focus on improving Customer Experience.

**About the role**:
Working within the Customer Product Ownership function this role is responsible for delivering on required change, with a focus on our customer’s billing experiences.

As Product Owner, you will be responsible for the deliverables of Thames’ retail-assisted service transformation activities for the Customer. They will own the prioritisation of their focus product roadmap; the delivery is done in partnership with Digital colleagues in cross-functional agile teams.

Acting as the key conduit to the business and the development teams; translating the customer and organisation’s needs into tangible valuable outcomes to create assisted service products that will transform the business.

You will recognise internal and external customer needs and opportunities, and work in their delivery team to turn ideas into reality. Our Product Owners love technology and understands how it can solve problems for real users.

Developing excellent relationships with all areas of Thames Water and be equally comfortable interacting with end users of the product and senior stakeholders. You will work transparently and be able to explain their prioritisation decisions in a way that makes sense to the stakeholders and protects the team

**What you should bring to the role**
- Agile methodology expertise and experience in working across several products when required
- Strong analysis skills to enable the capture and breakdown of well-formed requirements and priorities.
- Ability to articulate and present roadmaps, progress, issues, and risks to stakeholders.
- Experience in working cross-functionally in teams of strategic, design, and technical experts
- Critical thinking skills to enable the articulation of requirements, trade-offs, and priorities.
- SAP and/or AWS implementation experience in large complex environments will be an added advantage
- Self-starter with a curious mindset and ability to get things done at pace

**What’s in it for you?**

The role is varied, giving you the opportunity to take responsibility and ownership, to think outside the box, and to have thoughts and ideas used to create and improve processes. This is a great opportunity to contribute to making improvements - our team thrive on being challenged and ensuring that we deliver the best outcomes for our customers and our business.

Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with length of service and a wider benefits scheme including the provision of a small company van for business purposes, our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Thames Water is a dynamic, rewarding, and diverse place to work, with opportunities around every corner. If you join our team, you’ll enjoy a fulfilling career, flexible working arrangements a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

You can find out more in our working for us section of our website.

We deliver life's essential service so our customers, communities and the environment can thrive. This means, that when a crisis happens, we all rally around to support our customers. As part of your role, you’ll be asked to help out our Instant Support Team to help our customers in their hour of need. This is incredibly rewarding, and you’ll be given full training - it’s also a great opportunity to learn more about our business and meet colleagues.