Post Office Counter Clerk
2 days ago
**Post Office Counter Clerk - 16 - 24 hours per week**
We have an **exciting opportunity** for a **Post Office Counter Clerk** who is motivated, friendly and hands-on. Reporting directly to the Post Office Manager, you will assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the office and its staff, the control of losses and provision of friendly, efficient service to customers, colleagues and visitors.
A exciting opportunity has become available in our Springfield Post Office. We are a main branch which offers services such as Passports, SIA, car tax, Money Gram, Business banking and the sending of royal mail parcels.
Our Post office counter clerk will be responsible for the following:
Complete and undertake regular compliance tests as instructed by Post Office Limited
Provide excellent customer service
Actively promote all relevant products to our customers
Follow All internal procedures with regards to cash and stock management
Ensure all Post Office policies and procedures are followed
Attend and participate in regular workshops/training sessions
Ensure all areas are kept clean, tidy and adhere to all safety/security practices
Ensure punctuality and personal appearance standards are met in line with Post office Uniform standards
Work with all colleagues to develop the sales opportunities and improve the service we provide.
Willingness to work with and assist our retail colleagues when required
Ensure customer complaints are dealt with professionally and processed speedily in line with the Post Office complaints procedure
The Posting Clerk is required to ensure that all records are up-to-date, manage high volume posting activity and communicate with multiple clients and vendors.
There will be a period of training which is not paid for and you will have to take time out to complete the training before you are allowed to be unsupervised on the counters.
**Job Type**: Part-time
Part-time hours: 20 per week
**Salary**: £9.50 per hour
Schedule:
- Day shift
Ability to commute/relocate:
- Birmingham, B11 4SH: reliably commute or plan to relocate before starting work (required)
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