CRM Scheduler

2 days ago

Sunderland, United Kingdom Clancy Group Full time

**CRM Scheduler**:
**£23,920**:
**Sunderland**:
Role: CRM Scheduler
Location: Sunderland
Type: Full time, Permanent.
Hours: 7.30am to 4.30pm and 8.00am to 5.00pm

**We Do What We Say and We Care**
- That’s why we need people like you to help us deliver on our promises. People who enjoy getting things done and who appreciate their role in helping others to be successful._

We couldn’t do the work which we do, without the dedicated support of our office-based administration teams. These are the people who enable our success every single day, wherever we’re working and whatever the weather.

**The Role**

Work activities vary but will include - telephones to answer, queries to be resolved, follow up documentation to be sent and systems to be updated.

**Here are a few examples of your likely daily tasks**:

- Co-ordinate and optimise all agreed work activities for both Direct and Sub Contractor teams.
- Update and maintain the programme to ensure all work activities are undertaken to ensure timely completion of works.
- Data Input - update of the workstream programme and onto the client CRM system.
- Maintain a high level of customer service, providing first call resolution.
- Handling inbound and outbound calls.
- Ensure teams have correct and relevant paperwork with associated supporting documents i.e. safe digs and maps.
- Be pro-active in developing new systems to meet the changing departmental needs.

**We’d love to hear from you if you can demonstrate the following...**

We’ll be looking to you to ensure that the team’s administrative processes are efficient, effective and work priorities are met, so it’s essential that you have previous administration experience and we’ll expect accurate Microsoft Office skills with good intermediate knowledge of Excel and error free data entry.

As you’ll be liaising with colleagues, clients, and suppliers, great communication skills are also essential.

**Our Company**

Every day we work smarter, greener and use our imaginations.

Our purpose at Clancy is simple - we make life better for everyone’s growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more.

We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment.

**What Next**

You apply, and we respond within two weeks (we know how annoying it is not to hear anything back) If you don’t receive feedback within that timescale, please don’t be afraid to chase us - one of our values is to do what we say we will do

**Benefits**

In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury’s, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme.
- Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment fo_

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