Administrative Officer

We’re looking for an organised and proactive Administrative Officer to join our Client Legal Services team on a fixed-term 12-month contract. Reporting to the Network and Systems Coordinator, you’ll play a key role in providing an efficient, high-quality reception and administrative service, ensuring the smooth day-to-day running of our business support operations.

Due to the duties and responsibilities of this role, it is essential that it is carried out onsite in CLAO Edinburgh.

**Key responsibilities include**:

- Handling reception and telephone duties professionally and efficiently
- Managing case files and using the case management system
- Processing case documents, including downloading, photocopying, and scanning
- Managing incoming and outgoing mail through various communication methods
- Maintaining accurate filing and record-keeping systems
- Providing occasional typing assistance and other general administrative support, as required
- Supporting the Network and Systems Coordinator with delegated tasksProviding administrative support to other offices, either remotely or in person, when required.

**To succeed in this role, you will need**:

- Strong communication and reception skills, with a professional telephone manner
- Proven IT competence, including the use of Microsoft and database systems
- Excellent organisation and attention to detail
- Ability to work independently with mínimal supervisionKnowledge of filing and diary management systems.

For more details about this role and a full list of essential criteria and required competencies,.

**The Civil Legal Assistance Office (CLAO)**is part of the Scottish Legal Aid Board, providing accessible legal support to those who need it most. Since 2008, we have helped people with their civil law problems by providing a combination of direct casework, expert guidance and training to advice organisations, and referrals to other providers of legal assistance. In addition to supporting individuals, we collaborate with local and national organisations on projects that strengthen legal assistance networks and address community needs.

We are part of the Scottish Legal Aid Board’s Client Legal Services Directorate. The Directorate comprises the Civil Legal Assistance Office (CLAO), Public Defence Solicitor’s Office (PDSO) and Solicitor Contact Line (SCL) making us Scotland’s largest multi-disciplinary legal aid practice and a unique place to work.

**The Scottish Legal Aid Board (SLAB**) plays a vital role in ensuring access to justice for all individuals in Scotland. As a non-departmental public body, SLAB operates independently but is accountable to the Scottish Government. Our mission is simple: to provide essential legal support to those who need it most, ensuring fair access to justice for all.

We manage and continually improve the delivery of publicly funded legal assistance and provide strategic advice to Scottish Ministers, shaping the future of legal aid in Scotland. In a dynamic and evolving legal landscape, our work is central to the functioning of the justice system, supporting the courts and helping people navigate complex legal matters.

At SLAB, we believe in the power of a diverse, talented workforce. We employ individuals from all backgrounds, bringing a range of skills and experiences to our workforce. Every role, whether directly interacting with the public or providing behind-the-scenes support, makes a meaningful impact on people’s lives.

**We are an equal opportunities employer, dedicated to being fair, inclusive and a place where all belong.