Business Support Administrator
1 day ago
**On behalf of our client Corus Consultancy is looking to hire Business Support Administrator.**
**The Role**
A Business Support Administrator is an experienced administration and customer service professional. Working as part of a business support team to deliver administrative and customer service activities, proactively managing own workload, taking initiative,and using personal judgement to resolve internal and external customer issues.
**Responsibilities**
- Providing high quality, efficient and effective administration and reception services
- Resolving internal and customer queries alerting customers and/ line Manager(s) to urgent or complex issues when required.
- Providing advice and guidance to Business Support Assistants, Apprentices, and work placements, acting as their Coach/Mentor and being their first point of escalation for resolving unusual or complex customer requests or feedback.
- Maintaining an up to date knowledge of processes, corporate systems and standards.
**What You Bring**
- Educated to RQF Level 2 (GCSE), including Maths and English, or an equivalent vocational qualification or equivalent demonstrable experience.
- Clear verbal, electronic, and written skills of communication.
- Customer service skills, face to face and remotely, including de-escalation and resilience in a challenging environment.
- Computer literacy, advanced knowledge of relevant software and systems and drive to explore emerging technology.
- Thorough knowledge of document management processes and associated legislation for information security.
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