Nhs 111 Health Advisor

About The Role
Ever wanted to play your part in an exciting service that really makes a difference to everyone’s lives? As a **key member of our 111 team** in **Ipswich** you’ll be doing just that.
As the largest independent provider of NHS services, **Practice Plus Group** is delivering a new model of **Integrated Urgent Care** that reduces pressures on services and staff. By bringing together NHS 111 call centres, clinical assessment and other urgent care services, we enable patients to access the right care, when they need it. It’s betterfor everyone.
This is your chance to train to be a **Health Advisor** in our **111 call centre**, handling calls from members of the public. You’ll learn how to use a state-of-the-art triage tool called NHS **Pathways** to assess patients over the phone and direct them to the most appropriate care. Although these are not emergency calls, you’ll also need to be prepared to deal with emotional, distressing or life-threatening scenarios and to arrangefor 999 services if required.
The extensive training equips you with valuable skills and includes assessments.You must attend every training day. This is followed by a further eight weeks’ support before you are signed off to work on your own.
**Our next full time courses starts onTuesday 3rd May, Monday 16th May or Monday 6th June Monday - Friday (9am - 5pm) - lasting for 4 weeks.**
Once you’ve completed your training, you can join the team full or**part-time** on a variety of **shift patterns** to suit your lifestyle. However, please note that this is a **24/7, 365-days-a-year** service and is particularly busy at weekends and weekday evenings - so you should expect to work at these times, plus some bank holidays, which may include Christmas.
**What you will need**:

- GCSE/Functional Skills **English and Maths** at Grade C (or equivalent) or above.
- Excellent **listening and communication** skills, ideally with IT and keyboard skills, plus some previous experience of working and communicating with the public.
- A real **passion** for helping other people, with the ability to learn all sorts of new skills and to thrive and **develop in a fun, friendly, well-supported team**.

**What you will get**:

- Pay**:£10.19 per hour**- daytime and during training (07:00-23:00); **£12.67 per hour** - contractual night rate (23:00-07:00); **£13.11 per hou**r - Red Zone night rate (23:00-07:00) - **when working a night shift your pay rate is enhanced** to Red Zone rate
- 25 days’ annual leave, increasing with service up to 28 days per year + bank holidays.
- Great job **security**, **flexibility** over hours (whenever we can), and full support for **ongoing career progression** into coaching, training and management roles.
- Practice Plus Group benefits including **company pension scheme, life assurance, cycle to work scheme, retail discounts,** and an**employee assistance programme for you and your family.**:

- Integrated Urgent Care team benefits that range from Healthcare Hero Awards and recognition prizes to themed occasions, charity days, **a fantastic range of social events** + the option of **overtime to boost your earnings**.
About The Company
Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care,with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.