Trainee 2nd Line Support

7 hours ago

Leeds, United Kingdom Coburg Banks Full time

**Job Title**:Trainee 2nd Line Support

**Location**:Leeds

**Salary**:£24k - £26k

**Benefits**:Excellent Training Programme, Pension, Annual Bonus, £1,000 Course Pass Incentive, Regular Salary Reviews

**Why would I be interested?**

This is a perfect opportunity for someone looking to become a strong 2nd/3rd Line Support Specialist with a broad knowledge of technology and varied sector experience. In this role, you will start out as a 1st/2nd Line support and will be enrolled on a professional training Programme run by our client.

**How does the training programme work?**

You will be put on a series of training courses, which will cover networking, cloud solutions, and servers, where you will learn desirable skills and gain valuable qualifications throughout. Every time you complete a course and obtain your qualification you will receive a £1,000 salary increase.

**Tell me about the company**

They are a well-respected, specialist IT Services company based in smart offices in Leeds with a highly successful UK presence. They have a reputation for excellent quality of service and being a rewarding company to work for. As a business, they offer their employees great career progression & training opportunities with regular salary reviews and incentives to develop their skills and experience.

**Tell me about the role**

The team you will be joining receives a high volume of support tickets from various companies and sectors so you will be very quickly exposed to a wide range of technology and sectors. To begin with, you will mainly cover 1st/2nd Line Support requests, but as time goes on you will begin to learn how to support various server and networking infrastructure support enquiries where you will quickly develop into a 3rd Line Support or become a Field Infrastructure Engineer.

Technologies you will be exposed to:

- Office 365
- Exchange
- Sharepoint
- Azure Active Directory
- Intune
- Teams
- Windows Server 2008 - 2019
- Active Directory
- DNS
- DHCP
- Routing & Remote Access
- AD Connect
- Remote Desktop Support
- Microsoft 365 Packages
- Word
- Outlook
- Excel
- PowerPoint
- Network Switching
- VLAN’s
- Trunks
- Firewalls & Routers
- Port Forwarding
- Routing

Once you have been exposed to enough 3rd Line Support enquiries you will be given the opportunity to move into a field role or an office-based 3rd Line Support.

**What’s in it for me?**
- Professional Training Programme
- £1,000 course pass incentive
- £1k - £5k Annual Bonus
- Pension
- Regular Salary Reviews
- Paid for Certificates & Great Career Progression

**Am I right for the role?**
- 2+ years in a 1st/2nd Line Support position
- Ideally 1+ years working for an MSP
- Experience working with Office 365 - Especially Exchange
- Experience working with Azure & Microsoft Active Directory

Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

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