Customer Services Operative
2 weeks ago
**Description**:
**JOB TITLE: Customer Service Operative**
**LOCATION: Eden Shopping Centre, High Wycombe HP 11 2DQ**
**CONTRACT: Permanent, 16 hours per week**
**PAY RATE: £12.27 per hour**
**ROLE OVERVIEW AND PURPOSE**
Your responsibilities will be looking out for the safety and welfare of members of the public who visit the Centre, to ensure that they have a pleasant shopping experience without fear of any incidents occurring which may affect that experience.
**KEY RESPONSIBILITIES**
- Responding to both written and verbal enquiries from Customers
- Directing Customers to required stores within the Centre
- Transferring telephone calls to Management staff
- Selling Eden Centre gift cards and reconciling cash at the end of the day
- Health and Safety checks
- Reporting and logging maintenance jobs
- Maintaining stock levels of Centre leaflets and signage
- Creating a rapport with staff in stores and maintaining contact
**REQUIRED SKILLS AND EXPERIENCE**
- Verbal and written English is essential due to the nature of the business
- Flexible and adaptable
- Good team player
- Attention to detail
- Friendly disposition
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