Caseworkers

**About WE Care Home Improvements**

WE Care Home Improvements is a local, independent, and award-winning home improvement agency. Our mission is to enable more older and disabled people, those on low incomes, and other vulnerable people, to get the support they can trust to live independently in the home of their choice. We are also not-for-profit. Any money generated goes back into the organisation to support our clients and help vulnerable people pay for essential works that they couldn't afford themselves.

The impact of poor housing on health and well-being is well documented. It results in significant medical need, particularly for older people and is a contributory factor to a number of health conditions. The costs to the NHS are also very significant particularly around cold and damp homes and risks of falling. Falls are the largest cause of emergency hospital admissions for older people and are a major precipitant of people moving to long term nursing or residential care.

Our vision is that all homes enable safety and wellbeing. We deliver this mission by being a values-based organisation. We work in a collaborative way and value all our colleague’s individual skills, experience, and knowledge. We also understand how important it is to support each other in order to deliver the best outcomes for clients. And we have flexible working arrangements to help ensure that our colleagues can maintain a good work/life balance.

Our colleagues know what a difference their work makes to the lives of local people. We live and breathe our organisational values, which guide our work from day to day. These are:

- We are _**experts**_
- We are _**resourceful**_
- We are _**caring**_
- We act with _**integrity**_

We provide home improvement services and products to increase independence, comfort, and mobility in the home. We support everyone aged over 60, as well as people of all ages who have a disability, are on a low income or coming out of hospital.

Our support includes specialist advice on home adaptations and accessible bathrooms.

We also provide home improvement and repair services in the Bristol, Bath and Northeast Somerset, North Somerset, Gloucestershire, and South Gloucestershire areas. We provide help for individuals that are leaving hospital and completing minor repairs such as fixing a leaking tap.

**Purpose of the role and main responsibilities**

Are you passionate about making a real difference in people’s lives? We’re looking for two empathetic, organised and proactive Caseworkers (Project Managers - Client) to join our team, one on a permanent contract and one on a 12-month fixed-term basis for our Making Space project. Whether supporting older and vulnerable residents to navigate home repairs, adaptations and rehousing options, or helping clients declutter and regain control of their living environment through trauma-informed support, you’ll play a vital role in improving wellbeing and independence across Bristol. If you thrive on meaningful, person-centred work and want to help create safer, healthier homes, we’d love to hear from you.

**Role 1 (permanent contract)**: We are seeking a **Project Manager - Client**, ideally with experience supporting older and vulnerable people, to help ensure the smooth delivery of our project management services. Our work focuses solely on individual domestic projects, primarily for homeowners. In this role, you will provide high-quality advice on housing and independent living, helping clients across Bristol to repair or adapt their homes, expedite essential works that support hospital discharge, and explore suitable alternative housing where needed. You will also offer guidance on funding options. Working alongside our technical project managers—who diagnose defects, design and specify works, and oversee delivery on site—you will help clients navigate the process with confidence. Strong judgement, a proactive approach, and an empathetic manner are just as important as solid organisational, numerical and IT skills.

**Role 2 (12 months fixed term)**: We are seeking a **Project Manager - Client**, ideally with experience supporting older and vulnerable people, to help ensure the smooth delivery of our **Making Space project**. In this role, you will coordinate cases, providing information, advice, options, physically and emotionally supporting clients to declutter, allowing them to make informed decisions regarding issues relating to their home. Project Managers will support clients to achieve their chosen option in a timely and empathetic manner, collaborating with colleagues within and outside the organisation, with core ethos of providing trauma-informed, sustainable interventions that reduce risks, improve wellbeing, and support tenancy sustainment.

**Closing date: 08/01/2026 at midday.**

**Interview dates: Wednesday 14th January and Thursday 15thJanuary.**

We look forwards to hearing from you

Pay: £32,664.20 per year

**Benefits**:

- Additiona