Student Caseworker

Job description

**About us**: UWE Bristol is an ambitious university. Together, our people are working hard to advance knowledge, inspire people and transform futures. We are looking for people with the skills and ambition to help us achieve those aims.

We are a well-established university, with over 30,000 students, 250,000 alumni and 3,600 staff. UWE Bristol is one of the largest providers of Higher Education in the South West. We are globally connected and regionally embedded, with strong employer and partner connections. Students come to study with us from all over the UK, as well as from 140 different countries, making this a diverse and interesting place to study. We achieved 89% overall student satisfaction in the National Student Satisfaction survey in 2018, this excellent result puts us as the top university in the South West and in 7th place nationally. In 2018 we were placed in the Guardian’s Top 40 Universities in the UK.

Bristol itself is a hub of social and cultural activity and is a big pull for students and employers alike. A place with a strong, creative and fiercely independent mindset. A city with a buzzing music scene, great restaurants and interesting business ventures. It’s not surprising Bristol is consistently named as one of the best places to live and work in the UK.

**About you**: Student and Academic Services are looking for an enthusiastic individual to join the Student Casework Team. This is an exciting time to join the team and to play a part in making a positive impact for our students and across the University in line with the wider UWE strategy.

You will become an expert in the university’s Behaviour and Health Framework and Complaints and Appeals procedures. The nature of casework is such that each case will be unique, you will be comfortable working with uncertainty and incomplete information. You will be responsible for managing complex cases, investigating incidents, preparing reports, and supporting formal hearings to specified timeframes.

You will be comfortable working in a fast-paced environment with the ability to work closely with other departments providing timely and appropriate provision of advice, guidance and support to service users. We require someone who is confident in upholding the University’s policy in a positive and constructive manner, finding the best outcomes for all service users.

We are looking for someone who has experience managing complex people centric processes and delivering outcomes within non-negotiable deadlines. You will be confident, taking ownership and accountability for your own caseload.

Ideally you will have experience of working with young people in an advice or support capacity or have a broad understanding of the context, pressures and challenges facing young people today.

For further information of the duties and responsibilities of this role please refer to the attached job description.

This post is offered part time at 25.5 hours per week
- In addition to progressive pay rates, UWE Bristol offers a wide range of staff benefits including:
- a generous holiday allowance of 25 Days pro rata
- up to 12.5 bank holiday/closure days per year in addition
- flexible working
- excellent defined benefit pension schemes
- option to participate in the cycle to work scheme
- family friendly policies
- onsite nursery at our Frenchay Campus.

This post is based at our lively Frenchay campus where we have invested in the latest facilities and resources to give our students access to everything they need to succeed - with £300m having been spent recently on new state-of-the-art learning spaces and accommodation to enhance our offer even further. Frenchay campus is within close proximity to excellent motorway links and within walking distance of two train stations, making UWE Frenchay Campus the ideal place to work for those wishing to commute to Bristol.

UWE is committed to supporting and promoting equality and diversity to create an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds who share our ambition to be a university recognized for the success and impact of our practice-oriented programmes; our strong industry networks and our inclusive global outlook.

This post does not qualify for sponsorship under the UK Visas and Immigration Tier 2 points based system therefore we would not be able to obtain a tier 2 Biometric Residence Permit and would be unable to sponsor anyone who does not have their own right to work in the UK. Please refer to the Home Office Right to Work Checklist which provides details of which documents are acceptable. Should you be shortlisted you will be asked to bring your right to work documents with you to your interview so they can be copied and verified at that stage.