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Advice and Support Coordinator

2 weeks ago

Bristol, United Kingdom University of Bristol Full time

At Bristol SU we believe in supporting students to reach their potential and our Academic Advice team is recognised by the University as a vital service to support students needing support around academic processes.

We’re looking for someone who is approachable and empathetic to join our team, supporting individual students at times when things aren’t quite going the way they had planned. You will work in the Academic Advice team to ensure that Bristol SU is providing high quality information, advice and support services to its student members. You will answer enquiries from students on a range of academic and University issues, helping them to navigate processes, services and regulations to get the best possible outcomes. You will manage your own caseload, working with individual students who need independent and impartial advice.

You don’t have to have worked in higher education or in a students’ union before. But we are looking for someone with the passion to work in our fast-paced team to ensure that we can continue to provide quality advice. You’ll be experienced in advice or advocacy work with excellent interpersonal and time management skills. You’ll want to provide the best possible service for students using the knowledge gained from casework to improve processes and procedures within the University. You’ll have the ability to interpret and explain complex information in a clear and simple way and experience of producing written reports and presentations to a high standard.

Our team isn’t as representative of our student body as we’d like it to be so we’re particularly keen to hear from you if you’re Black, disabled, Transgender, or have any other marginalised experience. It’s important to us that we diversify our team and that students see themselves represented here.

**What's the job?**:
**Role**: Advice and Support Coordinator

**Hours**: 21 hours per week

**Salary**: £16,053 to £20,621 (pro-rata). The starting salary for this role is £26,755 FTE. The grade range for this Coordinator-grade role is £26,755 to £34,368 FTE and pay can progress annually through the band in line with our pay and reward policy.

**Contract**: Fixed Term (12 months)

**Closing date**: 21 February 2025, 12pm

**Who are we?**:
Part business, part charity, part membership body - Bristol SU is a seriously fun place to work. Our professional staff do something extraordinary every day: we support student leaders to give people a voice in their education, help people get the most out of their student experience and help people make the change they want in the world. We have over 26,000 members, 400 clubs and societies, a diverse range of professional services, and an innovative strategy that will help to create an inclusive and supportive University community.

**What will you bring?**:

- You’ll have experience in advice or advocacy.
- You’ll be confident with working under pressure.
- You know how to work with people in distress and deal with challenging situations.
- You’re a skilled team player.

**Why apply?**:
Because you’re excited to make a difference

We offer lots of great benefits including enhanced pay for parents taking maternity, adoption or shared parental leave, a competitive salary for the non-profit sector, a generous pension scheme and at least 40 days’ holiday. We’re committed to helping you achieve a healthy work-life balance through flexible working and are open to considering requests for part-time working. We provide professional training so that whatever your chosen field of work, with the right mix of challenge and support, you’ll gain fantastic experience, and room to develop and advance your career.

We are proud to have been recognised through numerous accreditations and awards that demonstrate our commitment to creating a positive and supportive culture. We have appeared in the Inclusive Companies top 100 list and have won a number of awards for our commitment to diversity, including best Students' Union. We also won a Third Sector Excellence Award at the 2018 Investors in People Awards. No wonder 87% of our employees would recommend Bristol SU as a great place to work

**Equality, Diversity and Inclusion are central to life at Bristol SU. We approach our work with positivity and celebrate our diverse and unique communities. Our people are proud of our values and care about creating diverse and supportive communities that are inclusive of age, disability, gender, identity, race, religion, sexual orientation and experience.**

**Be yourself, be proud of the work you do and build a career in a place that knows different is good.**

**Key dates**
- Closing Date: 21 February 2025, 12pm
- Shortlisting: 24 February 2025
- Interviews: 4 March 2025

**Click here to apply**
JOB NUMBER**

**EXTERNAL00372**:

CONTRACT TYPE/WORK PATTERN**
POSTING END DATE**

**21 Feb 2025**:

FACULTY/DIVISION**
SALARY**

**£16,053 to £20,621**: