Trainee Pensions Administrator

5 days ago

Chesterfield, United Kingdom BTPS Full time

Through our Pensions Academy Training Programme, we will equip you with the knowledge, skills and experience to deliver a professional and efficient administration service to our members. You will work as part of our dedicated, driven and supportive service operations administrator team to deliver a best in class service all in accordance with BTPSA’s service contracts and agreed administrative procedures. You will be expected to fully participate in the programme to enable you to serve members confidently and competently, and administer a wide range of casework types, including transfers, retirements, leavers and bereavements processes.

The Academy programme comprises of the following three elements:

- **Route To Competency (RTC)**: Hands on learning groups of processes, with a “buddy”, enabling you to demonstrate successfully completing casework on your own.
- **Award in Pensions Essentials (APE)**: Dedicated training sessions to equip you with complementary knowledge and insight to achieve this Pensions Management Institute accredited qualification.
- **BT Pensions Technical**: Dedicated training sessions focussing upon the technical pensions knowledge and insight, including calculations, required for the BT scheme.
- It takes 9-12 months to complete the programme. Once you have been successfully signed off for all programme requirements, you will be promoted to the role of Pensions Administrator (grade 2) and your salary increased accordingly.

**Main tasks & responsibilities**:

- Active participation in a learning programme with targeted outcomes to a set timetable, taking ownership for self-development and progression through the Pension’s Academy Training Programme;
- Process member’s benefits based on their entitlements under the rules of the pension scheme and/or member’s leaving procedures;
- Update relevant pension administration systems or databases to ensure accuracy of information and corresponding benefit entitlements e.g. IntelliPen;
- Communicate member’s entitlements both verbally and in writing and to resolve member’s queries;
- Other duties as required.

**ESSENTIAL Experience/Skills/Attributes**:

- Strong communication skills, both written and verbal;
- Can do approach;
- Passionate about excellent customer service;
- Strong numeracy skills;
- Ability to work to deadlines;
- Basic IT skills (use of Microsoft office);
- Good attention to detail
- Ability to adapt to change in a fast-paced working environment

**DESIRABLE Experience/Skills;**
Maths and English GCSE (or equivalent qualification) at a high grade (5-9).

**Benefits**:

- Company pension
- Cycle to work scheme
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Chesterfield, S41 8NR: reliably commute or plan to relocate before starting work (required)

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