Events and Hospitality Co-ordinator

#JoinOurHappiness

Are you the type of person who gets out of bed on the right side daily? Are passionate about 5* customer service? If so, we’d like you to come and join our happiness as **Events and Hospitality Co-ordinator** within our Events team

Here at Royal Lancaster London, our goal is to be the happiest hotel in London; our people deliver it with their fun and caring attitude. We are always on the lookout for development opportunities, and moments to grow while helping our colleagues reach their potential and opening the door to their next opportunity.

You will be provided with tailored development plans, training, and apprenticeship opportunities to develop your career

Joining our independently owned and 5-star hotel as an **Events and Hospitality Co-ordinator** in our Events Department, you will help build a supportive and social place, where we can all be at our best while receiving the following happiness perks:

- Complimentary night stay for 2 at the Royal Lancaster London
- Employee discounts of up to 50% on food & beverage and spa treatments across our sister properties (Landmark London and K West Hotel & Spa)
- Employees and Friends & Family rates across our sister properties
- Complimentary meals on duty
- Uniform provided and laundered complimentarily
- Refer a friend bonus
- Workplace pension schemes
- Perkbox
- Employee recognition schemes and Social Committee events including gala dinners and much more

In your role as an **Events and Hospitality Co-ordinator** you will assist in the planning, and administrative support to the Event and Food and Beverage Operations for specific events in our meeting and events spaces, Restaurants and bars, whilst working alongside other departments.

Key

**Responsibilities**:

- Overseeing the day to day running of the Forest Suites.
- Overseeing the bookings for parties above 10 guests in the Restaurants and Bars
- Responsible for ensuring each group and meeting is handled efficiently, from confirmation phase to event date, through to planning; arrival, billing, and follow up.
- Contracting and invoicing, arranging Wi-Fi codes, preparing keys for meeting rooms, printing for guests and arrange additional food and beverage requirements for meetings, book bedrooms.
- Ensure the correct information has been obtained in good time to ensure the Banqueting Event Orders can be distributed in a timely manner and making sure any changes are up to date
- Up-selling hotel products, package, and menus whenever possible to maximize our capacity to increase the revenue and meet the budgets.
- To check individual event and party set up prior to guest’s arrival and prepare signage accordingly.
- Meet and greet all the guests at arrival and at the time of departure.
- Conduct show rounds for walk-in guests and arrange meeting rooms as required.
- Receive and store packages for the meetings and distribute them accordingly.
- Raise meetings/events/food and beverage revenue through Micros on daily basis to Pay Masters (PMs)
- Clear and manage Pay Masters (PMs) as per standard operating procedures.
- Book meeting rooms for all internal meetings, trainings and workshops, once checked with Deputy Director of Events
- To be event support to the Event Managers for larger events including, but not limited to full administrational support, client liaison; menu tastings and third-party supplier liaison

You will be flexible and highly reliable and share our passion for delivering a 5* service. You will have the opportunity to be part of an experienced and happy team and learn new fine dining service skills. There is always something new and fun happening making this a fulfilling place to be

We’re more concerned with what’s in the glass not whether it’s half full or empty so come and pour some happiness into yours by joining our team #JoinOurHappiness

**All applicants must be legally eligible to work in the UK**

INDHOTEL