Sales Operations Specialist

The **Sales Operations Specialist** will work in conjunction with the Operations Director to Support, Enable and Drive Sales performance backed by Data.

**About The Role**
As our **Sales Operations Specialist** at Thomson Reuters, you will:

- Be accountable for supporting the Global Sales Organisation.
- Optimize sales and operational efficiency through process improvement, system enhancements and best practice sharing.
- Responsible for the ongoing training of new and existing users in Salesforce to drive user adoption.
- Engage and work with aligned teams ((Sales Support, GCO, Customer Success, Finance) to effectively achieve data needs and analysis results.
- Manage multiple concurrent projects, initiate, and drive projects to completion with mínimal guidance.
- Assist the Sales Operations Director in understanding process bottlenecks and inconsistencies and implementing data enrichment processes to improve the sales team’s performance.
- Develop and maintain sales analytics reports and dashboards to provide actionable insights that support data-driven decision-making for the sales and executive leadership teams.
- Partner with the Tech Lead to understand new capabilities available in Salesforce.
- Maintaining key relationships with sales management/sales team to enforce process and quality of data input.

Key Deliverables
- Salesforce dashboards that enable a single revenue view of the business for Sales and leadership and include agreed KPIs
- Partnership with finance on key account financial status
- Expertise in CRM/Order Management systems (e.g. Salesforce and P.io) and processes to guide Sales Leaders on team performance
- Key Messaging, Enablement & Training
- Workflow Enhancements - Fault Fix
- Work closely with Sales Support to ensure that Sales processes are being followed

Key Relationships:
Global Agency Sales Team, Sales Leadership Team, Global Customer Operations, Customer Admin, Customer Data Management team, Cross-SBUs Sales Enablement and Sales Process Specialist.

**About You**
To be our **Sales Operations Specialist**, you will likely have:

- In depth knowledge of diverse business functions and principles (e.g. Sales Excellence, GCO, Commercial policy, finance, Sales Admin, Technology etc.)
- Prior experience in business operations, sales or related experience, primarily in the area of project management and implementing process improvement.
- Data analysis and performance/operational metrics in a simple and digestible format.
- Work experience using and analyzing qualitative and quantitative data.
- Track record of developing strong working relationships with leaders and leading via influence
- Experience of working in a matrix environment and multiple stakeholder groups from different functions within a business.
- Managing senior stakeholder relationships and diverse virtual teams across a variety of locations.
- Proven success in delivering results, having a bias for action and translating strategy to implementation
- Strong process management skills and experience managing and improving complex projects/processes
- Ability to problem-solve and communicate issues to Capability Manager

Desired Skills:

- Data visualization tools knowledge preferred - such as Tableau and Power BI
- Experience with SaaS solutions/platforms
- Additional Languages are desirable

LI-FP3

**What’s in it For You?**
- ** Hybrid Work Model**:We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- ** Flexibility & Work-Life Balance**: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
- ** Career Development and Growth**: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
- ** Industry Competitive Benefits**: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
- ** Culture**: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
- ** Social Impact**: Make an imp