Head of Operations

2 days ago

Southampton, United Kingdom AVASK ACCOUNTING & BUSINESS CONSULTANTS Full time

**Title**: Head of Operations
**Department **: Operations
**Location**: Southampton (on-site)
**Salary **: from £45,000
The Operations Department goal is to deliver improvements in business efficiency and quality of client service delivery for sustainable development and long term success. This newly created position has a wide remit and would take responsibility for a range of operational responsibilities within our growing business.

**Key responsibilities**:
Group alignment
To provide effective communications and management with each of the Group offices ensuring they are aligned, following the AVASK policies and procedures and delivering the required performance.
Work with Service Partners to ensure the required service levels are met.
Quality management
Assist in cross functional process analysis and development of effective ISO 9001 procedures. Ensure appropriate controls are in place, design out risk of error and ensure procedures are fully implemented.
Ensure non-conformance, risk and opportunity feedback is captured and logged with the Quality Management Officer to drive continuous improvement. Ensure issues are fully investigated, prioritised and collaborate to find solutions with the respective stakeholders.
Contribute to risk management and in ensuring agreed controls are effectively implemented.
Contribute to the on-going programme of improvements in software systems to deliver business efficiencies and improved customer experience.
Change management
Plan and successfully deliver change management projects.
Information Security
Be aware of information security procedures and controls and assist in ensuring they are fully implemented with all personnel to the ISO 27001 standard.
Be a member of the Security Team to monitor on-going information security issues across the Group. - Monitor the compliance to GDPR.

**Essential skills, knowledge and experience**:
Educated to Degree Level - BSc/BA in Business Management or relevant field;
Accounting/Finance knowledge and appreciation
Proven experience as business manager or relevant role
Understanding of quality management, ISO 9001
Excellent organisational, leadership and collaborative skills
Outstanding communication and interpersonal abilities
Solid understanding of the relationship of internal controls and business processes
Excellent knowledge of MS Office, databases and information systems
Experienced at implementing change to maximise efficiency in processes, results, and team structure
Empathy and confidence to manage client stakeholders across all hierarchy levels
**This role could also be known as**: Group Operations Manager or Business Manager.

**About AVASK**:
AVASK Accounting and Business Consultants Ltd is a rapidly expanding firm that specialises in International VAT, tax and accounting for e-commerce businesses which are located both internationally and in the UK.AVASK are a recommended External Tax Advisor under the Amazon Global Selling Programme which assist thousands of sellers on Amazon FBA, eBay, Shopify and many other platforms. On top of this, it provides its clients with a comprehensive range of expertise from providing practical guidance on cross-border transactions, making sure they are fully compliant with EU regulations, assisting on their company group structures and ongoing tax advisory services. #INDCP

**Salary**: £45,000.00 per year

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