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Service Delivery Administrator

3 weeks ago

Cannock, United Kingdom Axil Integrated Services Full time

**Axil Integrated Services is the UK's leading manufacturing waste specialist, helping the likes of Bombardier, Cummins Engines, Whirlpool and Birds Eye drive out waste costs. Our mission is to guarantee the bet, high-quality customer service every time with value for money and improved environmental impact for every customer.**

**Job purpose**:
To support the office function within the Axil Cannock office by learning and carrying out tasks split into two categories:
1 - Service Delivery: This is a customer service function and will be the primary duty of this role. High levels of customer service are vital to Axil and a key to our success. This role is pivotal to ensuring our customers requirements are met.

2 - Administration: Gathering collections data and processing through our systems in order to raise and pass for payment invoices.

**Principal duties and responsibilities**:

- To be the first point of contact for our customers
- Provide end to end waste brokering / collection service, from; customer order through to confirmation of customer satisfaction following job completion.
- Raise consignments for transfer of hazardous waste and print labels
- Aftersales care where necessary.
- To develop positive customer relations to ensure long term and repeat business.
- Co-ordinate the collection of waste from customer locations
- Gather supplier collection data
- Assist the team with scanning, filling and checking of paperwork
- Process data through our systems

**Hours of Work**:
Monday - Friday, 37.5 hours per week. (9am-5pm)

**Job Types**: Full-time, Permanent

**Salary**: £23,600.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Paid volunteer time
- Private medical insurance
- Referral programme
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Cannock: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- administration: 1 year (preferred)

Work Location: In person