Administrator (Administration and Customer Service) - Cannock

17 hours ago

Cannock, United Kingdom Other Remote Work Freelance Full time

Job Title: Administrator (Administration and Customer Service)Job Type: 3 months contractLocation: Kingswood House, WS11 8JPStart Date: Mon, 5 Jan 2026End Date: Sun, 5 Apr 2026Shift Time: 08:30 - 17:00Hours Per Week: 40.00Dress Code: Business CasualResponsibilities:Compliance with all Health and Safety policies and proceduresWork closely with key internal and external stakeholders - Including customers, and internal suppliers with a focus on customer service and business growthProvide effective communication to customers/suppliers via phone calls, text messages, and email with full adherence to processesWork with other team members to ensure all tasks are completed when required - relating to invoicing and matching processes against pre agreed Purchase OrdersWorking alongside other members of staff within the Scheme.Work with the Customer Credit Control team to ensure all disputes are resolved promptly and payment is made within agreed termsEnsure compliance with all Health and Safety policies and proceduresCustomers:Generating Invoices for clients.Resolving Invoice queriesSupport in raising quotations for clients.Liaising with customers on collection requests - resolving issues with failed collections, charging disputes and general concerns.Updating customers with collection updatesChase up outstanding quotations - and support sales pipeline managementFor new customers, support the credit application process.Generation of backing sheets for invoicing larger customersManagement of exceptional charges (Wait and Load and additional requests for waste collection on site) - Initial point of escalation.Deal proficiently with any queries to find a suitable resolution.Ensure customer files are maintainedUtilisation of various business systems including Google Suite etc. to Manage specific activity.SuppliersWork with suppliers to obtain quotations for bespoke collections.Build a rapport with suppliersAccurately process purchase orders - Supporting matching invoices against purchase orders.Receipting of invoices from suppliersResolving Invoice queriesReconciling information on supplier's backing sheet with month end sheet to enable accurate raising of PO's and receiptingRequesting collections from supplierProviding updates on collection requests with clientsDeal proficiently with any queries to find a suitable resolution.SustainabilityCompliance with all Client policies and proceduresLooking to promote greener outcomes with regards to collection scheduling where possible. ( Reducing the need for timed collections).Serve business interests by focusing on successful customer retention and growth in line with business strategy and governance processesSkills Excellent Customer Service - ProficientEffective communicationAbility to work under own initiative - ProficientGood time management - ProficientAbility to communicate with customers at all levels - ProficientWorking knowledge of Client systems - ProficientBehaviourTeam playerAble to deal with deadlinesDiligentProactivenessExperienceKnowledge of Waste collection desirableCustomer Service - EssentialPrevious experience in sales and/or account management/development within the waste management industry is desirableCustomer Relationship Management

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