Personal Lines Account Handler

8 hours ago


Hemel Hempstead, United Kingdom NFP Europe Full time

We are recruiting for a **Personal Lines Account Handler, **to join our growing team in **Hemel Hempstead.**

The main role of a Personal Lines Account Handler is to work on the handling of Mid Net Worth & High Net Worth policies and retain and provide a service to existing customers.

**Overview of duties**:

- Maintain a professional image of self and the Group to all customers and insurers
- Identify and understand the customers needs and business
- Build relationships with customers and provide an ongoing service
- Complete and offer all renewals within the FCA guidelines
- Complete and process all new business and transfer new business within the FCA guidelines
- Completion of tasks in a timely manner
- Ensure that all compliance responsibilities are recorded and reported as required
- Build own technical knowledge to achieve/maintain competence and maintain own training records

**Person specification**:
**Knowledge, skills and abilities**:

- Customer Care skills
- Planning and Organisational skills
- High Net Worth & Mid Net Worth Insurance Technical Knowledge
- Negotiation skills
- FCA Compliant Process

**Education / and or Experience**:

- General insurance experience
- Customer service skills

**Key information**:
**Hours**: Monday - Friday, 35 Hours
**Location**: Hemel Hempstead

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Hemel Hempstead



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