Client Onboarding Specialist

**The Role**

The Client Onboarding Specialist (COS) is responsible for onboarding new accounts, performing periodic reviews in accordance to with Anti-Money Laundering (AML) regulations or as set by internal policies and procedures. The COS will undertake due diligence to understand the AML risks within the non-transactional and transactional client relationships to ensure that appropriate Know Your Client (KYC) requirements, fee agreements and other due diligence information are obtained and maintained in accordance with internal and regulatory standards.

More specifically the COS will undertake a key advisory and guidance role within the Team as pertains to the efficient on boarding of high risk or complex cases and the completion of professional Client Acceptance forms to Compliance.

**Key Responsibilities**
- Under direct supervision of the Senior Client Onboarding Analyst - Team Leader (SCOA) and Client Onboarding Manager (COM), complete due diligence on new and existing accounts to ensure compliance with requirements of BNP Paribas groups AML / KYC policies. This will entail performing and recording the results of searches and sanction checks.
- Proactively resolve ad-hoc queries related to complex aspects of AML analysis.
- Where required establish and maintain trusted relationships with our clients to facilitate and accelerate the on-boarding processes.
- Assume an active role in improving the on boarding of high risk or complex cases by completing enhanced due diligence (EDD) reviews to a superior standard to the satisfaction of the Senior Client Onboarding Analyst, Client Onboarding Manager and Compliance.
- Provide guidance to the front office with regards to the on-boarding polices and account initiation.
- Perform periodic reviews of accounts as required by the onboarding policies.
- Actively participate in developing, testing and implementing new or enhanced CDD processes and other process improvement initiatives as required.
- Proactively resolve queries received from front office and the Compliance Team, highlighting and escalating issues in a timely manner.
- Establish and maintain effective relationships with front office staff and the Compliance Team.
- Work with COM and Compliance Team to provide training and guidance to staff on client onboarding procedures where required.

**Person specification**

**Essential experience**
- Demonstrable experience in undertaking client due diligence, including completing independent searches and sanction checks.
- Proven experience in completing enhanced due diligence reviews for high risk or complex KYC cases.
- Prior experience interpreting policies and procedures associated with AML regulations.
- Working knowledge of third party global information sources used to complete client due diligence searches
- Excellent written and verbal communication skills.
- Knowledge of MS Office: Word, Excel and Outlook, internet search engines.
- An interest / working knowledge of commercial real estate investment markets (preferred, but not a pre-requisite).

**Personal qualities**
- Personable and people orientated
- Principled and self-assured
- Strong communicator
- Proficient in coaching and mentoring
- Able to multitask and manage to tight timelines and deliverables.
- Able to prioritize and work in an organized fashion.
- Able to work under pressure and with a heavy workload.
- Extremely detail oriented.
- Open to change and future orientated
- Creative thinker able to make well thought out decisions
- Responsive to clients and colleagues
- Commercially astute

**We are proud to offer award-winning benefits to support and reward our employees**:

- **Heath & Leisure**: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
- **Financial**: Pension, life assurance at 8 x basic salary, group income protection, long term disability insurance, interest free season ticket loan, bonus scheme - you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice

BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

BNP Paribas Real Estate is proud to be an inclusive employer, as recognised by our RICS Inclusive Employer status and membership to Stonewalls Diversity Champion Programme.