Statutory Assessment Business Support Officer

**Statutory Assessment Business Support Officer**

**Scale 5 £25,578 - £27,966**

**Full-time (36 hours) | 12-month fixed-term position**

This is an exciting opportunity to join Enfield Council’s Special Educational Needs &/or Disability (SEND) Team as a Statutory Assessment Business Support Officer. This is a customer facing and administrative role that requires a high level of work with ICT software to produce high quality written documents and letters throughout a statutory assessment process. Statutory Assessment Business Support Officers are not practitioners working directly with Children & Young People.

SEN is a statutory service providing support to children and young people with SEN who have an Education Health and Care Plan. We have 3,500 EHC plans and a team of 16 SEN officers alongside 4 team-leaders across four teams: Assessment Team, Review and Transfer Team, Looked After and Vulnerable Children Team and a Post 14 Team.

As pathfinders for the SEND Reforms, Enfield are passionate & ambitious about improving the outcomes for Children & Young People aged 0-25 in the borough with Special Educational Needs &/or Disability. We have a good reputation as a service and recently had a positive Ofsted/CQC Covid 19 review. The service is well supported by The Director of Education, Head of Service and our partners in the Educational Psychology Service, School Admissions, School Improvement and Children and Adult service leads.

To be successful in this role you will have the skills to work as part of a team and also on your own initiative. Good communication skills are essential, along with the ability to prioritise work. You will also need to be ICT proficient and will need to learn how to use the case management system. SEN is a busy service so the ability to be able to work at a fast pace and personal resilience skills are extremely important.

Previous experience of working within a statutory service is not essential but is desired. A track record of exceptional customer service, experience of use of a wide range of IT systems, good organisation and time management skills, experience of providing administration support to a busy office, and a high standard of written English are all necessary. We would expect you to have had experience of dealing with customers both face to face and on the telephone and you should be able to demonstrate how you have dealt with difficult customers in the past.

Applicants will need to have:

- Experience of working in a fast-paced, high pressure, customer facing role.
- Exceptional customer service skills with experience of working with a variety of stakeholders.
- Experience of using a variety of IT systems
- Experience of providing a high level of administrative support in a busy office working environment
- An ability to build effective relationships and engage in partnership working
- A high standard of written skills for producing a range of written correspondence.
- Excellent organisational skills that can meet conflicting demands to ensure deadlines are always met.
- A proactive working style that has demonstrated the ability to achieve positive and sustainable change

Hours: 36 per week x 52 weeks per annum

**Why it's great to work for Enfield Council**
- An excellent pension through the Local Government Pension Scheme (LGPS).
- Up to 31 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
- A blend of remote and office based working for most roles.
- Interest free season ticket loan repayable over three or ten months.
- Career development and learning experiences from a range of training courses and learning methods.
- Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
- Health and leisure discounts and tax-free bikes for work.

We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more.

**How to apply**:
**1. A supporting statement addressing how you meet the requirements of the job description and person specification. Your supporting statement should be around 2 pages in A4 format.**

**2. Full work history document completed since leaving full time education, as this is a safeguarding role and requires you to work with Children and/or vulnerable adults.