Independent Living Hub Assistant

An opportunity to join a brilliant customer focusing team has come available at our Independent Living - Extra Care facility: Village 135. Whilst some of your time will be spent on the reception, the role will include assisting all of the teams throughout the hubs as and when required. This will also include learning about our fire systems, how they work and how you are required to interact with them.

This role is perfect for someone who is brilliant with customers, has great organisational skills, show a willingness to learn our in-house systems and would be able to handle any queries that customers may approach the front-desk with.

Providing a high-quality hub service reflective of customers’ aspirations and to enhance the customer experience is paramount in this role. You will be required to deliver an effective and efficient reception/administration service to the Independent Living Team ensuring a one team approach and a right first-time customer service.

In order to undertake this role successfully, you will need the following key skills, knowledge & experience;
- Experience of co-ordinating administrative systems.
- Effective numeracy, literacy, word processing and spreadsheet skills.
- An ability to achieve a good level of customer care.
- Sound knowledge of filing and all other office systems.

**Why join us?**

Not only do we have an Investors in People Health and Wellbeing recognition we are also recognised by the Top Employers Institute as a Top Employer 3 years running.

In addition we offer a wide range of additional benefits such as;
- Additional annual leave options
Enhanced leave options for maternity, paternity, adoption & shared parental leave
Enhanced pension scheme contributions
Our Health care plan gives you money off a gym membership, money back for dental, optical & therapy costs and more
Car Lease Scheme Cycle to work scheme
Volunteering days in the local community
- Subject to eligibility criteria

**About Us**

Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.

We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our tenants and stakeholders. WCHG is an inclusive employer of choice where differences are recognised as strengths in delivering our purpose. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes.

Our purpose is to provide good quality homes and services to our tenants and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.

You will be working 20 hours per week as an Independent Living Hub Assistant covering a 7 day rota including bank holidays, working every third weekend.

Working in a busy team you will provide a front-line housing management service, ensuring support to coordinators and managers within the Independent Living service teams.

Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.

Awarded ‘Investors in People’ Health & Wellbeing and officially recognised by the Top Employers Institute as a Top Employer UK, three years running since 2019, WCHG is now amongst an elite group of world class organisations recognised for demonstrating a commitment to high performance through excellent people management and provides local employment to 530 colleagues.

Our purpose is to provide good quality homes and services to our tenants and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.